Oh dear. Appalling customer service on the phone. Confused, chaotic and downright rude. I thought JL customer service was supposed to be second to none? And my latest experience is that I can't even get through to customer services: a total of 25 minutes sitting in a holding queue, no idea where I am in the queue or how long it will take to answer the call.
Pull your socks up, John Lewis.
5 years ago
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