I order a smart tv from Tunbridge Wells. It was delivered this morning. I noticed it was damaged. I called John Lewis and after getting the phone line cut off, when I got through, they said they was unable to replace the tv until next Thursday. I have therefore had to wait nearly two weeks for tv I have purchased. This service is disgusting as Argos can replace the product the same day. John Lewis should consider their approach.
5 years ago
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