Not sure what has happened to John Lewis' customer service.
This should have been a fairly simple purchase of a kettle via Paypal however due to "IT issues at John Lewis" the payment was stuck in Pending.
I had paid extra for the 1 day delivery but this did not happen.
Had to chase up a few times to get the order cancelled as their are plenty of other places I can go to.
There was no apology from the customer service for the inconvenience caused, I really won't be surprised if John Lewis goes under like all the other underperforming firms.
5 years ago
John Lewis has a
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