"Customer service so good to the point that I'm now thinking of doing most of my Christmas shopping there." We bought a table online on 11/11 that was subsequently discounted £120 in the Black Friday sale. Having been told that they "price-matched" themselves, I submitted a claim with the original order number etc, half-expecting this to be fruitless as most companies find a way to wriggle out of these things. I received confirmation of a £120 refund from John Lewis within 20 minutes of doing this.
5 years ago
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