We bought a pressure cooker online from John Lewis. Six months later it developed a fault. I rang John Lewis Customer services and eventually spoke to a representative who was extremely knowledgeable, courteous and helpful. He immediately offered to replace the item and arranged for delivery of the new one to our local Waitrose store to be exchanged the following day. No fuss, no quibble, first class after sales service. That's why John Lewis will continue to be our 'Go To' store for electrical products in the future.
5 years ago
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