ohn Lewis always prided themselves on customer service but my recent experience is shocking. I purchased some goods from them using a gift card I purchased through Perkbox. I returned some of the items instore. I was led to believe they were refunding my credit card. It transpires they refunded my online account. The gift card I used could be used instore, online or in Waitrose. Now I’m out of pocket by £150 as there is nothing I wish to purchase online. I have asked for a gift card that I can use either instore or in Waitrose but they refuse to help. It’s totally appalling.ive currently spent 2 days trying to get someone to help and being passed from one person to the next.