Appalling Appalling Appalling with a capital A!!!! Your customer service is an absolute disgrace and John Lewis you should be ashamed of yourself! Your exec should be sacked and they need to bring someone in to deal with this despicable situation. After waiting 48 mins on hold being told your assistants were doing al they could, absolute joke, however after being told by the store to rung the call centre with a reference number they told me I would have to be directed back to the store and they couldn’t deal with my query I have been waiting a further 38 mins and I believe I have been placed on the customer service call centre again instead of the store! So you just lost a £300 sale and a customer who will never shop with you again you do not deserve customer loyalty you are a joke and have people on your call centre that do not have a clue how to deal with customers or their requests, Disgraceful