Appalling lack of customer service. I ordered an oven but it could not be fitted so never came off the van. But the refund was NOT done by them and after repeatedly ringing and emailing they tell me that they have not received the oven back- but it was never removed from the lorry. 4 days later- no refund-no promised phone call- so I have been ‘chasing’ them and getting stressed but they DON’T CARE!
5 years ago
John Lewis has a
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