Terrible customer service contacted Norwich store as a transaction was put on my credit card which I knew nothing about then a credit was put put on card for a lesser amount. 20 minutes on phone to Norwich store only to be told that I had to e.mail their customer services about complaint. If you want to talk to them in person connection charge is £6 plus your provider charge plus premium rate phone call. Disgusting service, dont use John Lewis and can understand why they get rubbish reviews. Now contacting the Financial Authority to make formal complaint.
5 years ago
John Lewis has a
2.7
average rating
from
2,436
reviews
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