General feedback about High Wycombe store. I go to John Lewis because the selection and range of goods is exceptional. I also used to feel that the customer service and experience was similar but sadly now not the case. I constantly saw huddles of young staff chatting to each other and showing no interest in the customer. My best experiences today were with the older staff (and I write this as a 55 year old) who understand service and are confident to engage with a customer and stand back when not required. I found it so frustrating being an operational manager to see staff who don’t appear to care about the customer or their own careers. You were great because of your differential outstanding customer experience you offered. Lose that and why wouldn’t I shop at amazon