I have shopped in John Lewis for over 30 years but have to say their customer service is now virtually nonexistent and their loyalty scheme is not worth the time and effort. I recently was told my £300 purchase could not be assigned to my card as the cashier forgot to scan it at the beginning of the transaction and it cannot be done retrospectively. The gift cards ordered on line are dispatched by an agent who doesn't have and customer service policy and they take around a month to arrive. Poor poor poor John Lewis
10 years ago
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