Whatever happened to their excellent products and service. Our DVD recorder has gone wrong 3 times in first few months. Their answer is return it to one of their stores. We are in South Shropshire. Nearest shop - chester or Birmingham, both 4 hour round trips. It was bought online, not from a shop! Also their unhelpful staff said if we got a local engineer to repair it, then our 2 year guarantee would be null and void. UNBELIEVABLE!!!!
5 years ago
John Lewis has a
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