We bought a freezer for next day delivery. When delivered the freezer was dented and scraped on one side. Pick up and replacement was not available for another 4 working days. It seems there is one level of service (ie next day delivery) for new purchases and a wholly unsatisfactory level of service when the purchase has been made and replacement is needed. I do not plan to make any more major purchases at John Lewis given the poor customer service.
Andrew Bradley, Cambridge.
5 years ago
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