I've spent over £20,000 at John Lewis in the past 3 years and this is the second time I've received a late delivery despite some considerable effort spent in trying to ensure a timely delivery. I am a busy person and time is money. Needless to say, once again I received a call after 9pm this evening to inform me the delivery would be late. This was their last chance and I will not be shopping at John Lewis again. A terrible delivery service with unacceptable time frames which they then fail to keep. I have been a long term, loyal customer and see this as a sad end to an era. James