Awful service. Spent 3.5 hours on hold over 4 phone calls. I was trying to return an item they had sent incorrectly. Initially, they refused to accept the return, stating they do not accept returns anymore? But finally after speaking to managers seem to have relented. Will stick to more honourable retailers in future.
Why do we even have to call to return an item these days - most good retailers allow online returns?
Definitely a sign that the high street is dead, and John Lewis are on their way out.
5 years ago
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