I wished to obtain a gift only available in store. I rang Customer services this morning and was told 13 of the items were in stock. I made the 2.5 hour return journey to Welwyn store, queued for half and hour and once I got to the checkout was told no stock there or anywhere else! They need to get the correct info during these difficult times. I for one will think twice about trusting them again in a hurry. It took 20 mins to get through on the phone, I've lost 3 hours which I wont get back. Feel very let down by a once highly respected company
5 years ago
John Lewis has a
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