I was given a watch purchased from John Lewis it’s still under its two year guarantee and It stopped working. It had been going slow for a while but when I had contacted them they said they can only deal with the person who ordered it from the email address they used and the billing details of the card. She ordered it and used my son in laws credit card (with permission ) but after giving all this information numerous times both of us have and we were told they cannot deal with us as we were not the person who placed the order it’s the person whose card was used. He has tried to ring but been unsuccessful. He works daytime and cannot stand around for ages waiting for someone to answer the phone. He didn’t place the order and he had emailed confirming what both myself and daughter have done. They both share one email address which is the one my daughter uses. Finally we have been ignored and no resolution. Now do I send my watch with its guarantee and risk losing it or do I give in and go buy a new one. My husband isn’t too pleased as the watch was actually from him and my daughter did the ordering. Wouldn’t mind it wasn’t a cheap watch. We have always purchased from John Lewis in the past for our larger white goods, TVs And general goods but this has really changed our customer loyalty. We have been going round in circles been asked the SAME questions each time provided the answers and then told they can only deal with the person who ordered the watch! The frustration is immense.