Exceeding disappoint with John Lewis’ handling of the covid crises. My gift voucher expired during lockdown and I was unable to spent it online as I was in lockdown in my parent’s house rather than my flat where the voucher was. I assumed as their shops had been shut there would be no issue in having the voucher extended for the length of time I was unable to go into a John Lewis store and use it, but instead the customer service team claimed it was my fault for not predicting the national shut down thereby knowing to spend the voucher earlier.
4 years ago
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