After my recent experience with the refunds and returns team, I have resolved never to buy again from John Lewis. They have tarnished their reputation by their difficult refund processes and distinctly prolonged response times. Maybe if they got things right in the first place, customers would not have to establish contact with them to understand how staff lack the initiative to deal with queries In my view they are time wasters. Why make life easy for your customers when you can make it difficult?
3 years ago
John Lewis has a
2.7
average rating
from
2,393
reviews
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