Having bought from John Lewis over many years and only really shopped there due to the reputation about customer services I'm not sure I will be shopping there again. We bought a fridge before lockdown but it had a faulty door that wouldn't stay shut, was wonky and so the temp wouldn't stay cold. We wished to return the fridge and get a replacement or refund...both within our rights to return/reject a product within 14 days under consumer rights law. However we were told consistently by JL we had to deal direct with the manufacturer as it wasn't JL's responsibility as they didn't hold the stock. Despite arguing we had a contract with them JL as they had received our money we still had to go to the manufacturer and arrange for an engineer to visit. To be honest we should have bought direct from manufacturer as John Lewis appear simply to be a middle seller with no responsibility. I won't be buying from them again as they have proved themselves to be no different from any other high street retailer...just a bit more expensive!