I have been a John Lewis customer for years and they are our default shop for a range of both homewear and clothes. However the experience with customer services over the last 12 months has been terrible. Bought fridge freezer that is faulty and have not been able to get anyone out to fix it for 5 months. Cannot get through to the technical department. Also have purchased dining table that is faulty and have same issue- cannot get through to anyone. Very disappointed and will have to re-consider shopping there again
4 years ago
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