Bought an expensive aircon, arrived with a hole in the box and two previous delivery stickers stripped off the box. Had obviously been used before, remote control scratched, stickers on aircon been pealed off. John Lewis customer service didn't seem too bothered by this, just arranged collection to return it which took a week, was told I'd get a call 30 mins before collection, no-one bothered and I missed it (having to shop for an elderly relative before work, was 5 mins away from home). Now have to wait another week for John Lewis to collect it. Shoddy near second hand product, terrible customer service