John Lewis dont even deserve 1 star I am deaf and rely on lip reading and it is very hard at the moment due to all the restrictions but whenever I go shopping if I have not heard what the assistant has said I politely ask them to pull their mask down and explain why and they do so to talk to me as I am wearing a mask protecting them. Today I approached a member of your staff and she flately refused to help me saying she wont let me see her lips just raising her hands muttering behind her masks my son who was with me came over because he could hear her shouting for another assistant. The other assistant that came over I told her that I was deaf and reliedon lip reading but she used hand gestures to point me in the directionof what I was looking for. I was deeply upset as I do shop with yourselves and as it was my first outing since march it was not a pleasant experience. As we found the items that I wanted my son asked whether I could buy them elsewhere as he thought the service was bad too so I am afraid we went to selfridges to purchase the 5 Jo Malone candles. May I just say that your staff need to be aware of hidden disabilities as I was wearing my badge too