First my order was late which wasn't a great start! I returned an item on 15th April and have still not been refunded for this. They were so eager to pick the item up however so reluctant to paying me back! Called customer services who said they can't see it as returned on their system and will look into it. Been 2 months I have still not had a call back/email or a refund! Being a big company you'd think their service would be great! By reading previous reviews it seems as though its not just my self who has experienced a bad service from john lewis. Never ordering from them ever again!