I am the "anonymous" reviewer of a few days ago--didn't see how to edit that review yet... I changed my rating from 1 to 4 stars: I FINALLY got through to a live human on chat, who assured me that order was in transit. It was: it just arrived, beautifully packaged and with all the products as ordered (including the nice little samples). It is truly gift-worthy. So, four starts and a suggestion that they focus on things like email updates and more reliable ordering on site. I still like the products and this turned out well, but I would be a little hesitant to use in future because of this experience.