We ordered some products and paid extra for next day delivery. We were then informed that as the next day was a Saturday it is not a working day, so next day actually means Monday. No mention of this when making payment. we waited all day Monday, Tuesday and Wednesday still no delivery, A new excuse every day, This is the worst customer service imaginable. They take your money the second you make payment bur some how it takes 7 days to refund. This company are a total rip off do not use them. they will take your money but there is no certainty that they will ever deliver the goods. We have been long term customers of Jo Malone shops never again.