Yet another Buyer Beware review. I purchased a decent Seiko watch and paid $25 extra for one-day shipping. I received a confirmation email, checked my card account to see if they had charged before shipping — and of course they had, not too unusual, entirely automated even if it’s a dubious move given they may have to actually source the watch — and went on about my life for three days. No updates from Jomashop via email and so I logged into my account and was surprised to see that I had no order history. Nothing ordered despite something ordered and email receipt and credit card statement to prove it. Cute. I don’t mind having to dispute charges with a bank, really. And I’ll no doubt have to do so as — just read the other reviews for this surprise ending — customer service doesn’t answer (three calls made, each one with hold music for 30+ minutes and no response). They don’t reply to emails or chat requests, either. I’m willing to give them two stars rather than one. I’ve heard firsthand accounts of their quality and have no doubt they probably nail it on occasion. And there’s a global pandemic and, I’m guessing, limited staffing. An inexpensive Seiko watch can be found elsewhere for a comparable price. I’m not accusing Jomashop of theft but, rather, mild incompetence. Slight inconvenience. It was to be a gift but alas. The lesson: be careful, buying public. You may not want to give money to Amazon or Macy’s or, if you’re buying seriously high end, Company X... but is Jomashop really a good alternative? Some guy is wrote about being out $5,000 thanks to the company’s butterfingers. I’ll count myself lucky.