Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,201 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,201 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Compré dos perfumes y solo me mandaron uno, el otro ni siquiera lo han enviado, y los pedí desde diciembre”

Helpful Report

Posted 5 hours ago

“I’ve made over six purchases and every experience has been great. Customer service is super fast and always helpful when I have questions.”

Helpful Report

Posted 9 hours ago

“I purchased many times from you and now two Creed Ladies Creed Eladaria EDP Spray 2.5 for $688 arrived open and used sold as brand new. I sent it back as requested and placed a new order, again it arrived as returned items and not brand new. I called and got disconnected, emails and no more response. I need my first refund and return my second order. This is not right, l've been purchasing from you for years and now this is happening. Almost $1,500, please help! Orders M40BIZRC and M40BMR8W”

Helpful Report

Posted 11 hours ago

“It's a great spot for shopping with quick delivery and professional service. I really recommend it!”

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Posted 4 days ago

“The watches I purchased were an excellent price and were exactly as described. Shipping was quick and items were well packaged.”

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Posted 5 days ago

“Fast delivery, good prices for Perfume”

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Posted 5 days ago

“Excellent service all around. High‑quality products at affordable prices.”

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Posted 6 days ago

“Very fast the delivery”

Helpful Report

Posted 1 week ago

“I purchased an Omega Aqua Terra, and the experience was extremely disappointing. The outer box arrived in poor condition, and more importantly, the watch itself was defective. The hour hand was misaligned by approximately 20 minutes, which is unacceptable for a luxury timepiece at this price point. I returned the watch within the 30-day warranty/return window, yet I was charged $354 with no explanation of what the charge was for. A defective watch returned within the seller’s stated return period should be fully refunded, not partially withheld without justification. Customer service has been equally frustrating. Emails go unanswered, and phone support requires waits of 50 minutes or more, making it extremely difficult to resolve a legitimate issue. Additionally, the strap runs very short. Most buyers should expect to purchase at least two extra links, which cost $150 each plus labor—an important detail that should be disclosed upfront. Overall, this was a very poor experience for a luxury watch purchase, and I would not recommend this seller based on product quality and lack of customer support.”

Helpful Report

Posted 1 week ago

“I bought two watches for my sons for Christmas. Fast delivery and perfect product!”

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Posted 1 week ago

“Excellent service and prices”

Helpful Report

Posted 2 weeks ago

“Item never arrived. Haven’t even got the chance to rectify it with them due to telephone lines always being on hold. 1 month waiting”

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Posted 3 weeks ago

“Sandals arrived and performed as expected”

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Posted 3 weeks ago

“Only giving them one star because 0 stars is not a valid response. These people are extremely irresponsible, the play games with your bank account, and they are extremely rude, I understand they are a New York based company, but even for New Yorkers these people win the gold medal in the rudeness Olympics. Orders can take from 3 days 2 months, all depends on what the items are. They sell items they don't have in stock, and you have to wait for them to find the item from another discounter, cut out the middleman and don't use Jomashop.”

Helpful Report

Posted 4 weeks ago

“Delivered product matched as advertised. Appreciate the packaging care as well. Greatly appreciate the price point, too. Surprised and grateful to be notified about end-of-season sales with enhanced shipping. Very kind.”

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Posted 1 month ago

“Incredible selection and best “grey market” option in the planet for a new watch. I scored a brand new Glashutte watch for 50% off. Love it.”

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Posted 1 month ago

“Most the products are good”

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Posted 1 month ago

“I am extremly happy with my purchase, the process was smooth and the tracking was also very smooth. I will be purchasing again soon.”

Jomashop 4 star review on 7th January 2026

Helpful Report

Posted 1 month ago

“I tried to order the same watch three times and they keep changing the shipping address to an old out dated address so canceled all three orders. Found the same watch on Amazon and low and behold it ships from Jomashop. They shipped it FEDEX and I had to be home to sign for it. This was a total pain in the behind”

Helpful Report

Posted 1 month ago

“Item is as described, good price and fast shipping. Jomashop customer service gives prompt response to inquiries. Only complaint about this company is that they list items for sale that they don’t have.”

Helpful Report

Posted 1 month ago

Jomashop is rated 3.7 based on 3,201 reviews