Jomashop Reviews

Name: Jomashop
Rating: 3.64

3.6 Rating 2,775 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.6

Based on 2,775 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 22nd April 2024

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always - I have always had a positive experience with this site via delivery of item or customer service!”

Helpful Report

Posted 13 hours ago

“I bought a perfume, it was the mancera instant crush. I have this perfume purchased from jomashop and it is very strong, you’ll feel it on you all day. I decided to buy it again as a gift for a girl overseas. The delivery was really fast, I was surprised. When this person tried the perfume the smell was the same, however the scent lasted for 30 minutes. I was accused of buying a copy but I had to explain that I bought from a reputable retailer. Well this situación kind of put a dark spot on my vacation. I don’t think the perfume was really on sale because I paid the average price for it.”

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Posted 1 day ago

“Excellent service”

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Posted 1 day ago

“Outstanding pricing, excellent service and great product satisfaction. I will continue to do business with them in the near future.”

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Posted 1 day ago

“Product was better than I expected. Delivery takes a bit of time but I will wait due to the value I receive. Thanks Joma”

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Posted 1 day ago

“Prices are very fair, shipping is fast and package is well wrapped and secure.”

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Posted 1 day ago

“Jomashop cancelled my order, but money one month later still not returned. Jomashop informed me that my already fully paid order will not be delivered. Still one month later no PayPal refund. This is my second Jomashop order, and both have been a complete disappointment! Regards, Gemologist Mr. Casimir von Schantz F.G.A. D.G.A.”

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Posted 2 days ago

“This cologne really smells great my husband loves it.”

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Posted 2 days ago

“The worst customer service BECAUSE THEY HAVE ANOTHER COMPANY THAT NEVER RESOLVE YOUR INQUIRIES.Don’t trust of the price. NEVER BRING THE PRICE ADJUSTMENT”

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Posted 5 days ago

“Made purchase of 4 items (ordered 4 watches) Received only 3, although in the order tracking system, it was noted that all 4 items were delivered. Contacted Jomashop consultants was told the following: Thank you for contacting Jomashop. I am very sorry to hear that you have not received your package for item CRACR2003. For us to further investigate the matter. We would like you to please provide us with an official letter from the shipping company ( Fright Forwarding) to my direct email https://jomashop.privatesharing.io/ informing us that they have not received the package. For us to escalate the matter. And after nothing...”

Helpful Report

Posted 5 days ago

“Ordered two items and received one of them within 4 days , however the second after 5 days still had not shipped so I contacted company. I was told that it could take up to 9 days so I waited. On the tenth day ( business day) it still had not shipped so contacted them again then they stated it usually takes up to 11 days?.. Long story short I never received my second item.. on the 14th day I received an email asking for me to give them my credit card info again because the hold authorization had run out.. NOPE!!! This item was the one I really wanted so very unhappy with this company..”

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Posted 1 week ago

“Overall, I enjoyed my experience on Jomashop from website navigation to prices to delivery.”

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Posted 1 week ago

“Excelent purchase option, fast shipping and smooth online transaction. Recommended seller!”

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Posted 1 week ago

“I got a good Citizen Super-Titanium EcoDrive watch for a good price. A watch that is guaranteed for 5 years is worth more than one with 12 month coverage, or with a custom warranty which is invalidated by cosmetic damage to the watch exterior. If I had known the limitations of the "Jomashop" warranty, I would still have purchased this watch and been happy with it. But it would be nice if Jomashop was clearer about its policies, and 5* if it verified Citizen's own comprehensive 5 year warranty on its Citizen offerings. I found I could register my watch directly with Citizen for their coverage for six years, so I think I'm good. But other customers don't know this, and I'm still unsure if this will be honored if I have a problem.”

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Posted 1 week ago

“Great prices, awesome customer service.”

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Posted 1 week ago

“I had a question about a limited edition watch, call them and the watch specialit was not able to explain to me,why 2 on line sellers were offering the same watch limited edition, with the same serial numbers, that brings a lot of questions about the originality of some of the watches they sell.??????”

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Posted 1 week ago

“Very hard to reach and not helpful even when you talk or email them.”

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Posted 1 week ago

“Great selection, great service. What more do you want?”

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Posted 1 week ago

“I have bought multiple pairs of sunglasses, multiple watches, and several bottles of cologne over the years. I've never been dissatisfied and I know I got a great deal on each item. I've had to contact them once regarding an issue, and they took care of it. I don't understand the 3.6 star rating as I've highly satisfied each time and saved a lot of money. A++”

Helpful Report

Posted 1 week ago

“Beautiful watch, great service and shipping. Ovewhelming selection.”

Helpful Report

Posted 2 weeks ago

Jomashop is rated 3.6 based on 2,775 reviews