Jomashop Reviews

Name: Jomashop
Rating: 3.68

3.7 Rating 3,141 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jomashop did not disclose that they are not an authorized Citizen Watch dealership. Citizen will not honor the warranty. Jomashop substitutes the Citizen 5 year warranty for their 3 year warranty. They do reduce the price of the watches, but the do not do any sizing. I also did not receive the instructions to set the watch. I own 5 Citizen watches, I know it should come with the instructions. I purchase the Blue Angels watch. The Band size is more like a child than a man's and I could not wear it. When you return it the options to return are limited, I said it was too small. I am being charged to return it, and may be charged the original shipping cost of $ 5-$40 even though the shipping was free.”

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Posted 3 months ago

“The shipping time is terrible and not as advertised. If you order from them be prepared to wait far longer than they say for your items to ship. When you call customer service, the response will be as if there was no date, simply TERRIBLE.”

Helpful Report

Posted 4 months ago

“The perfume I purchased was Elizabeth Arden Red Door. It smelled differently so I checked it online for the date it was made. It is 2 years and 8 mos old. Perfumes are usually 3-5 years so I asked if I could exchange for a fresher bottle. I was told I could but that I would have to pay shipping to return it and then shipping again to receive the new one. I paid 8.00 to have it shipped to me so that would be an additional 16.00 to exchange. Not a fan of this policy. Not even sure I would get a fresher bottle with the new order. Just a heads up for customers out there.”

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Posted 4 months ago

“Colognes came in with no problems”

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Posted 4 months ago

“The perfume I ordered smells off. It is either expired or it’s not authentic. Very dissatisfied since I had heard good things about this site.”

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Posted 4 months ago

“If I could give this purchase zero stars, I would. It’s unfortunate because I had ordered from this seller in the past with satisfaction. I bought a very pricey, full bottle item.. while the shipping address was correct. It was literally dropped at the wrong address.. despite the fact that I purchased shipping and insurance when I bought the item neither the seller nor the insurance company nor the carrier would help me. Buyer beware”

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Posted 4 months ago

“Delivered quickly and arrived as advertised at a great price.”

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Posted 4 months ago

“Ordered two pairs of sunglasses for $600 and one showed up with grease and fingerprints all over them and the other never showed up. Customer service could care less as well. Do yourself a favor and save yourself a lot of extra hassle and do not buy anything from this scam store.”

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Posted 4 months ago

“Excelente servicio y muy buenos precios, no he tenido problemas con ellos, 100% recomendados 👍🏻..”

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Posted 4 months ago

“Very fast shipping, wonderful authentic product. Will certainly be ordering again.”

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Posted 4 months ago

“Always perfect service and delivery. Best pricing on the market”

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Posted 4 months ago

“El pedido de un perfume de hace dos semanas que aun no me confirmaron”

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Posted 4 months ago

“I bought a Hamilton khaki for a good price, the transaction was smooth and I love the watch. I went to purchase another watch, an orient diver, and noticed that the funds were pending but I didn’t receive any notification it was being shipped. After a couple weeks I reached out to customer service and they said they weren’t going to process it because they need to be cautious for scammers. I understand the need to be cautious, I am too, but I had already purchased from them before, so I really didn’t get why they said that. They didn’t do anything to try and verify I was a legitimate customer, just said no, we are canceling the order. Not sure I will buy again from them.”

Helpful Report

Posted 4 months ago

“They sell the fake product.”

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Posted 4 months ago

“Great service and great product s”

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Posted 4 months ago

“I love the PRX Powermatic 80 I purchased from Jomashop! The watch is everything I hoped for, stylish, reliable, and beautifully made. What really sets Jomashop apart is its incredible selection; no matter what you're looking for, chances are they have it. Shopping here gives me real peace of mind. I never have to second-guess the authenticity of what I'm buying; everything is genuine, and the quality is exactly what you'd expect. Jomashop has become my go-to place when I'm in the market for a new timepiece. It’s always the first stop on my list.”

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Posted 4 months ago

“Muy buen servicio, todo dentro de los tiempos estipulados. Volvería a comprar.”

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Posted 4 months ago

“Placed an order one items said 5-8 days shipping... I waited 18 days they wouldn't give me any information on the order then cancelled it after I inquired further.. Don't deal with these shady people, the other times they only send my order after I constantly email them about it then all of a sudden 2 2 weeks later I just so happened to email them the day they were going to ship out the order... Every time. They are shady , extremely shady.”

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Posted 4 months ago

“The purchase arrived safe and intact…My grandson told me about your website…I’m very grateful ☺️”

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Posted 4 months ago

“Customer service is terrible. I purchased a tester bottle of Creed Silver Mountain Water and received it three days after the promised delivery date, for which I paid extra. Upon delivery, the cologne had leaked all over the box. I contacted customer service via their website and submitted multiple photos, but Jomashop Product Inquiries never responded back to me. I contacted customer service and requested to speak to a supervisor, but I was told I would not be able to.”

Jomashop 1 star review on 10th June 2025

Helpful Report

Posted 4 months ago

Jomashop is rated 3.7 based on 3,141 reviews