Jomashop Reviews

Name: Jomashop
Rating: 3.71

3.7 Rating 3,292 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,292 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a new luxury watch enthusiast, I’m so happy a place like this exists. I can explore a large inventory, learn more about investment pieces and the purchase and delivery process is seamless.”

Helpful Report

Posted 4 months ago

“Some orders are shipped late”

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Posted 4 months ago

“I bought several high end watches from Joma. Every one of them had serious issues. They pretended to fix them and each one was returned with the problem unfixed. They told me after a second attempt that the watches could not be fixed and washed their hands. A Chopard, “HappyDiamonds” watch didn’t keep good time and although it was supposed to be waterproof repeatedly got water under the glass. A Cartier watch never kept good time. Reluctantly I brought the wt he’s to both Cartier and Chopard and although they charged a fair amount of money to overhaul them they were never right. They obviously buy grey, grey, greymarket products. That’s why they’re so cheap.”

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Posted 4 months ago

“All my watches are authentic and beautiful!!! Thanks Jomashop!!”

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Posted 4 months ago

“I purchased beekman place about a week ago. This was a blind pay. However, after researching the longevity of the fragrance, I found that the scent is supposed to last for up to 7-8 hours. The scent does not last no longer than 30 minutes. I question the authenticity of this fragrance.”

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Posted 4 months ago

“I'm really happy with all my purchases. Great service. 100% authenticity guarantee.”

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Posted 4 months ago

“Jomashop has been great lately, fragrance deals are amazing. Pay attention to when they ship, as sometimes it might be two weeks before shipping. Every listing lets you know when it's expected to ship. Great prices on LeVian Jewelry as well. Always a happy customer.”

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Posted 4 months ago

“Mucha demora el pedido”

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Posted 4 months ago

“Item came nicely packaged”

Helpful Report

Posted 4 months ago

“My recent experience with Jomashop has been absolutely fantastic because I got my order on time the package was decent so was the item itself. Thank you for your care and the customer service support has become much better and available”

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Posted 4 months ago

“Always great service and the best prices. I wish they wouldn't write "Never Pay Retail" on the tape of their boxes though - it alerts thieves that it's something valuable inside. You're shipping $250 bottles of perfume, you don't need to take chances.”

Helpful Report

Posted 4 months ago

“Compré dos perfumes y solo me mandaron uno, el otro ni siquiera lo han enviado, y los pedí desde diciembre”

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Posted 4 months ago

“I’ve made over six purchases and every experience has been great. Customer service is super fast and always helpful when I have questions.”

Helpful Report

Posted 4 months ago

“I purchased many times from you and now two Creed Ladies Creed Eladaria EDP Spray 2.5 for $688 arrived open and used sold as brand new. I sent it back as requested and placed a new order, again it arrived as returned items and not brand new. I called and got disconnected, emails and no more response. I need my first refund and return my second order. This is not right, l've been purchasing from you for years and now this is happening. Almost $1,500, please help! Orders M40BIZRC and M40BMR8W”

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Posted 4 months ago

“It's a great spot for shopping with quick delivery and professional service. I really recommend it!”

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Posted 4 months ago

“The watches I purchased were an excellent price and were exactly as described. Shipping was quick and items were well packaged.”

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Posted 4 months ago

“Fast delivery, good prices for Perfume”

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Posted 4 months ago

“Excellent service all around. High‑quality products at affordable prices.”

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Posted 4 months ago

“Very fast the delivery”

Helpful Report

Posted 5 months ago

“I purchased an Omega Aqua Terra, and the experience was extremely disappointing. The outer box arrived in poor condition, and more importantly, the watch itself was defective. The hour hand was misaligned by approximately 20 minutes, which is unacceptable for a luxury timepiece at this price point. I returned the watch within the 30-day warranty/return window, yet I was charged $354 with no explanation of what the charge was for. A defective watch returned within the seller’s stated return period should be fully refunded, not partially withheld without justification. Customer service has been equally frustrating. Emails go unanswered, and phone support requires waits of 50 minutes or more, making it extremely difficult to resolve a legitimate issue. Additionally, the strap runs very short. Most buyers should expect to purchase at least two extra links, which cost $150 each plus labor—an important detail that should be disclosed upfront. Overall, this was a very poor experience for a luxury watch purchase, and I would not recommend this seller based on product quality and lack of customer support.”

Helpful Report

Posted 5 months ago

Jomashop is rated 3.7 based on 3,292 reviews