Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,176 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you! I’m very satisfied with your service. You always respond promptly and never leave me waiting. The products are excellent.”

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Posted 4 months ago

“I get complements everywhere I go.”

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Posted 4 months ago

“Damaged product and unfair return handling — avoid Jomashop!! We ordered a luxury watch from Jomashop as a special gift, and it arrived damaged right out of the box. The damage was immediately visible, and we never removed any tags or attempted to wear or fix the watch. We carefully placed it back in the original packaging and returned it right away. Despite doing everything by the book, Jomashop refused to take responsibility. They claimed the watch wasn’t returned in original condition — a false accusation! Their customer service was completely unhelpful, and we were left with an incomplete refund for a product that was defective from the start. We are missing $380. This experience was incredibly frustrating and disappointing. If you’re considering buying something valuable from Jomashop, be aware: if something goes wrong, they will not back you up. We will not be purchasing from them again.”

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Posted 4 months ago

“Best selection, price, availability are all met by Jomashop.”

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Posted 4 months ago

“I entered the wrong address on one of my purchases and customer service would not help me correct the error.”

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Posted 4 months ago

“Still waiting on the rest of my order with no response on how much longer it will be. Very disappointed as this was supposed to be a Father’s Day gift and I’m still waiting for it in mid July”

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Posted 4 months ago

“Ordered a Casio G-Shock. Listing at Jomashop.com showed the case diameter as 55mm. When I received the watch, it looked smaller than that. I measured and it was actually 50.9mm. I submitted a RMA for a refund. They sent me a shipping label with an explanation that if I didn't their shipping label, I would not get a full refund. I shipped the watch back and a few days later, saw my refund come back, minus the $13 shipping fee. I emailed them to explain that I was sent a mislabeled watch and showed them pictures of me measuring the watch, pictures of Amazon's website showing the actual watch with the actual case diameter. They still kept arguing with me that I was in the wrong. Their policy about wrong items listed below. Very disappointing in their lack of customer service. Won't be back.”

Jomashop 1 star review on 22nd July 2025

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Posted 5 months ago

“Jomashop has great products at great prices! Plus, when I order and receive something that is not exactly as I expected, Jomashop promptly exchanges or refunds, no questions asked. In today's world, you can't get any better than that. Thanks Jomashop for being an excellent resource with super customer service!”

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Posted 5 months ago

“It's a pity but I bought perfumes and I only received one because the package was divided in two packages so i was waiting for receive the second one and suddenly I received an email that I have to pay again for the second perfume when I was already paid for the two perfumes that's absolutely disgusting”

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Posted 5 months ago

“I have been using J-Shop for a lot of years either for watches or cologne. Good pricing and delivery is quick.”

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Posted 5 months ago

“Easy communication. Fast delivery. Best prices.”

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Posted 5 months ago

“Me encanta jomashop. Productos increíbles, originales y a buen precios. Sobre todo envios rapidos”

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Posted 5 months ago

“No he recibido mis productos, tiene 45 días que hice el pedido”

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Posted 5 months ago

“Fast shipping, item arrived earlier than expected. Great prices and quality fragrances. This is my favorite website for perfumes!”

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Posted 5 months ago

“Everything is very good quality. Shipping is good. Will continue to buy and save.”

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Posted 5 months ago

“Jomashop did not disclose that they are not an authorized Citizen Watch dealership. Citizen will not honor the warranty. Jomashop substitutes the Citizen 5 year warranty for their 3 year warranty. They do reduce the price of the watches, but the do not do any sizing. I also did not receive the instructions to set the watch. I own 5 Citizen watches, I know it should come with the instructions. I purchase the Blue Angels watch. The Band size is more like a child than a man's and I could not wear it. When you return it the options to return are limited, I said it was too small. I am being charged to return it, and may be charged the original shipping cost of $ 5-$40 even though the shipping was free.”

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Posted 5 months ago

“The shipping time is terrible and not as advertised. If you order from them be prepared to wait far longer than they say for your items to ship. When you call customer service, the response will be as if there was no date, simply TERRIBLE.”

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Posted 5 months ago

“The perfume I purchased was Elizabeth Arden Red Door. It smelled differently so I checked it online for the date it was made. It is 2 years and 8 mos old. Perfumes are usually 3-5 years so I asked if I could exchange for a fresher bottle. I was told I could but that I would have to pay shipping to return it and then shipping again to receive the new one. I paid 8.00 to have it shipped to me so that would be an additional 16.00 to exchange. Not a fan of this policy. Not even sure I would get a fresher bottle with the new order. Just a heads up for customers out there.”

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Posted 5 months ago

“Colognes came in with no problems”

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Posted 5 months ago

“The perfume I ordered smells off. It is either expired or it’s not authentic. Very dissatisfied since I had heard good things about this site.”

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Posted 5 months ago

Jomashop is rated 3.7 based on 3,176 reviews