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Jomashop Reviews

3.6 Rating 2,765 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

3.6

Based on 2,765 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 3 star review on 15th April 2024

Jomashop 5 star review on 6th April 2024

Jomashop 5 star review on 6th April 2024

Jomashop 1 star review on 3rd March 2024

Jomashop 1 star review on 28th February 2024

Jomashop 5 star review on 9th November 2023

Jomashop 1 star review on 21st September 2023

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two items and received one of them within 4 days , however the second after 5 days still had not shipped so I contacted company. I was told that it could take up to 9 days so I waited. On the tenth day ( business day) it still had not shipped so contacted them again then they stated it usually takes up to 11 days?.. Long story short I never received my second item.. on the 14th day I received an email asking for me to give them my credit card info again because the hold authorization had run out.. NOPE!!! This item was the one I really wanted so very unhappy with this company..”

Posted 2 days ago

“My order from 31 October is not shipped yet”

Posted 5 months ago

“Got the watch I ordered in a timely manner. The band was too small and would not fit my wife’s 7 inch wrist. I called customer service and was advised there was nothing Jomashop could do. Your recommendation was to send it back at my expense. I bought a watch that could not be worn. And you had no recommendations!”

Posted 5 months ago

“Not sure about whether this is a legit fragrance or not. Odor does not stay in the skin like other fragrances I have bought from a store (first time I try buying this at Joma). Definitely won’t give it another try through here.”

Posted 6 months ago

“Jomasho sells genuine items, but they are dishonest at the time of returning, they abuse by withholding part of the Taxes, which is illegal. I returned a pair of sunglasses and decided to pay the return shipping on my own and they additionally discounted me $18.00 for the return label. I returned two rings because one it was too small and the other too big in a very small box. They refunded each ring separately and they discounted shipping for each ring separately more than $20.00. This is dishonest, get demoralized, who can trust a business like this? In less than a month I have ordered merchandise for over $1,000.00 and clearly this place does not appreciate a good customer.”

Posted 8 months ago

“My most recent experience was disappointing. I received a faulty product and jomashop did not take responsibility. I experienced the malfunction several times yet they said nothing was wrong with it. I had to call customer service several times because my initial email went unanswered. I was told I'd get a call from a manager & that didnt happen. They ended up refunding me but I still had to pay expensive shipping to return the product and they also kept the original shipping cost even though I received a defective watch. I will not be using joma again.”

Posted 8 months ago

“Most of my orders come very slow. Usually 3 weeks or more. I rate two stars because "communication, shipping speed" is really bad. If your order shipped, that's great, it will come for sure, just slow. But if you placed order(s), wait few weeks and still don't see your item is marked at shipped, you better cancel the order by calling them (they don't have cancel option on website up to today) and buy the item from other vendors. The weird thing I have been experiencing a few time is they clearly say: "Item in stock" but they'd never shipped. If you don't cancel the order and wait for 4 or more weeks, they will cancel your order without any explanation in the cancel email(s) they sent you while the website still showing the item is "Item in stock". See how weird it is here ??? I know they can do it better because they are not a small business store but just not now T___T.”

Posted 1 year ago

“The website did not show currency. Only realised its in usd after I paid, which is way more than I expected. The dress arrived in a strange smell. I have to wash it straightaway to get the smell off.”

Posted 1 year ago

“Online order keep asking to enter my last name when no place shown can enter that info. Emailed and called today, phone calls keep dropping. Last time got talk to a person acted like robot who repeating without an order number she cannot help. What a juke!”

Posted 1 year ago

“Though I like the watch I received, I ordered two... and still have recieved only one. I was told it was not available yet I continue to see it advertised in Jomashops ads. I made an order nearly two months ago. It hasn't been fulfilled, and the communication I received regarding this is a joke. Eric Faulkner”

Posted 1 year ago

“I watch was not as described. I was required to take it to a local July for assessment. They were not keen to be involved and I have not yet received any further emails”

Posted 1 year ago

“The Tag Heurer Formula 1 (CAZ101AH.BA0I42) I bought came with a broken crown. I could not set the time. Took to Jared's to repair. It's going to 12 more weeks at least before I can get it back.”

Posted 1 year ago

“Poor customer service. Damaged watch display boxes are “done so in warehouse handling” according to unfriendly offshore customer service and from U.S. office. Descriptions of watch details and missing information and I was sent a Chinese clone watch rather than Japanese original for Seiko.”

Posted 1 year ago

“Hi team, I ordered a Tissot as gift and looking forward to receive one from you. However I m really upset when received a broken box from Jomashop. It is so disappointed. I try to contact you via chat and Whatsapp but can't. Via chat, the chat bot as lot of question but not bring me to talk with a supporter. Via WhatsApp there is no answer. I really like to Tissot box but it is broken and I don't know how I can give it to my relatives as gift.”

Jomashop 2 star review on 4th October 2022

Jomashop 2 star review on 4th October 2022

Jomashop 2 star review on 4th October 2022

Posted 1 year ago

“Product arrived quickly. The scent doesn’t last as long as other perfumes purchased in regular retail stores unfortunately. I wish they offered free shipping coupons with no minimum.”

Posted 1 year ago

“I bought a 620.00 George Jensen stellar fountain pen and there's no ink or info whare to purchase refills nice pen that doesn't work with out ink.”

Posted 1 year ago

“Ordered a 2k+ watch, fedex screwed up and only jomashop could do a change of address and they refused...watch was sent back to them and I gladly bought elsewhere!”

Posted 1 year ago

“Very slow shipping !!!”

Posted 1 year ago

“I bought a 212 carolina herrera perfume and they never sent it and it's available to buy again it's not fair 😔”

Jomashop 2 star review on 2nd June 2022

Jomashop 2 star review on 2nd June 2022

Posted 1 year ago

“Đã gần 1 tháng rồi,tôi còn chưa nhận được sản phẩm mình đặt mua”

Posted 1 year ago

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Jomashop is rated 3.6 based on 2,765 reviews