Jomashop Reviews

Name: Jomashop
Rating: 3.64

3.6 Rating 2,784 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.6

Based on 2,784 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

877-834-1434

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Jomashop 5 star review on 26th April 2024

Anonymous

Jomashop 1 star review on 22nd April 2024

Casimir Von Schantz

114

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience has been great, I totally recommend Jomashop”

Helpful Report

Posted 1 hour ago

“Jomashop is one of the most amazing websites with such positive and helpful customer service. I mostly use the site for buying niche fragrances at a discounted price and even then the price is still on the expensive end and in transit not everyone is careful with packages so I had the unfortunate experience of my fragrance arriving with the juice outside of the bottle and leaking all over the interior of the box it came in but jomashop was so quick to direct me to a link where I showed the damage and within a minute I was being sent a digital credit card so I could repurchase the fragrance. I mean they were so lovely over something that was the shipping companies fault and it was all handled so quickly with so much ease that I kept ordering from their site because it’s not only a good deal but it feels entirely safe knowing I’ll never have my money wasted so it’s worth always paying for the little insurance fee because for more expensive items it’s a must. I can happily say I’ve used jomashop several times everything from expensive buys to cheaper middle eastern fragrances that are so incredibly good that it almost feels illegal that they are so inexpensive! If anyone at jomashop is anything less than lovely I haven’t ever come across them!”

Helpful Report

Posted 14 hours ago

“I have bought several fragrances from Jomashop and am.very pleased with my purchases. I did speak with customer service twice about expected delivery dates for items and the staff was very helpful and informative.”

Helpful Report

Posted 23 hours ago

“the last 4 months i’ve already bought5 watches and still looking at more by far jomashop has best deals of anywhere you guys keep up the good and fast service and i’m coming back looking some more thank you very much jomashop”

Helpful Report

Posted 1 day ago

“I love the variety of items Jomashop offers and the competitive prices. I will definitely be a return customer.”

Helpful Report

Posted 1 day ago

“I week ago made the order and not receive nothing but the products are the best and prices”

Helpful Report

Posted 3 days ago

“it was an original Ferrari collection Ray Ban sunglass, I would by again”

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Posted 4 days ago

“fast & reliable prices are not bad”

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Posted 5 days ago

“I got a really nice watch at a fair price. Fast shipping, and good communication from Jomashop.”

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Posted 6 days ago

“Always - I have always had a positive experience with this site via delivery of item or customer service!”

Helpful Report

Posted 1 week ago

“I bought a perfume, it was the mancera instant crush. I have this perfume purchased from jomashop and it is very strong, you’ll feel it on you all day. I decided to buy it again as a gift for a girl overseas. The delivery was really fast, I was surprised. When this person tried the perfume the smell was the same, however the scent lasted for 30 minutes. I was accused of buying a copy but I had to explain that I bought from a reputable retailer. Well this situación kind of put a dark spot on my vacation. I don’t think the perfume was really on sale because I paid the average price for it.”

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Posted 1 week ago

“Excellent service”

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Posted 1 week ago

“Outstanding pricing, excellent service and great product satisfaction. I will continue to do business with them in the near future.”

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Posted 1 week ago

“Product was better than I expected. Delivery takes a bit of time but I will wait due to the value I receive. Thanks Joma”

Helpful Report

Posted 1 week ago

“Prices are very fair, shipping is fast and package is well wrapped and secure.”

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Posted 1 week ago

“Jomashop cancelled my order, but money one month later still not returned. Jomashop informed me that my already fully paid order will not be delivered. Still one month later no PayPal refund. This is my second Jomashop order, and both have been a complete disappointment! Regards, Gemologist Mr. Casimir von Schantz F.G.A. D.G.A.”

Helpful Report

Posted 1 week ago

“This cologne really smells great my husband loves it.”

Helpful Report

Posted 1 week ago

“The worst customer service BECAUSE THEY HAVE ANOTHER COMPANY THAT NEVER RESOLVE YOUR INQUIRIES.Don’t trust of the price. NEVER BRING THE PRICE ADJUSTMENT”

Helpful Report

Posted 1 week ago

“Made purchase of 4 items (ordered 4 watches) Received only 3, although in the order tracking system, it was noted that all 4 items were delivered. Contacted Jomashop consultants was told the following: Thank you for contacting Jomashop. I am very sorry to hear that you have not received your package for item CRACR2003. For us to further investigate the matter. We would like you to please provide us with an official letter from the shipping company ( Fright Forwarding) to my direct email https://jomashop.privatesharing.io/ informing us that they have not received the package. For us to escalate the matter. And after nothing...”

Helpful Report

Posted 1 week ago

“Ordered two items and received one of them within 4 days , however the second after 5 days still had not shipped so I contacted company. I was told that it could take up to 9 days so I waited. On the tenth day ( business day) it still had not shipped so contacted them again then they stated it usually takes up to 11 days?.. Long story short I never received my second item.. on the 14th day I received an email asking for me to give them my credit card info again because the hold authorization had run out.. NOPE!!! This item was the one I really wanted so very unhappy with this company..”

Helpful Report

Posted 2 weeks ago

Jomashop is rated 3.6 based on 2,784 reviews