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Jomashop Reviews

3.6 Rating 2,776 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

3.6

Based on 2,776 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 1 star review on 22nd April 2024

Casimir Von Schantz

Jomashop 1 star review on 22nd April 2024

Casimir Von Schantz

Jomashop 3 star review on 15th April 2024

Jomashop 5 star review on 6th April 2024

Jomashop 5 star review on 6th April 2024

Jomashop 1 star review on 3rd March 2024

Jomashop 1 star review on 28th February 2024

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a perfume, it was the mancera instant crush. I have this perfume purchased from jomashop and it is very strong, you’ll feel it on you all day. I decided to buy it again as a gift for a girl overseas. The delivery was really fast, I was surprised. When this person tried the perfume the smell was the same, however the scent lasted for 30 minutes. I was accused of buying a copy but I had to explain that I bought from a reputable retailer. Well this situación kind of put a dark spot on my vacation. I don’t think the perfume was really on sale because I paid the average price for it.”

Posted 1 day ago

“I got a good Citizen Super-Titanium EcoDrive watch for a good price. A watch that is guaranteed for 5 years is worth more than one with 12 month coverage, or with a custom warranty which is invalidated by cosmetic damage to the watch exterior. If I had known the limitations of the "Jomashop" warranty, I would still have purchased this watch and been happy with it. But it would be nice if Jomashop was clearer about its policies, and 5* if it verified Citizen's own comprehensive 5 year warranty on its Citizen offerings. I found I could register my watch directly with Citizen for their coverage for six years, so I think I'm good. But other customers don't know this, and I'm still unsure if this will be honored if I have a problem.”

Jomashop 3 star review on 15th April 2024

Posted 1 week ago

“I have still yet to receive a order and it’s been over a month, very unhappy regarding that… but other then that everything as far the prices are amazing an the selection”

Posted 5 months ago

“We have had mixed experiences with Jomashop which is a very large organization. The experience with the watch we ordered was excellent. For the necklace, even though the order was accepted, we were informed that the item was no longer available. This is just wrong since the order had been accepted and a hold placed on the credit card. Subsequent emails remained unanswered.”

Posted 7 months ago

“I ordered a watch from Armani Exchange. The box came in a terrible condition. As if it were a used product!”

Jomashop 3 star review on 12th April 2023

Jomashop 3 star review on 12th April 2023

Jomashop 3 star review on 12th April 2023

Posted 1 year ago

“I got my watch. Packaged well. I paid for expedited shipping but my watch came days later than what I paid for. That was partially due to slow shipping and partially due to Jomashop being slow to ship. I would buy from Jomashop again but it wasn't an enjoyable experience. The watch is great though.”

Posted 1 year ago

“Fast delivery, but unhelpful customer service. My fragrance came leaking, and I was given little to no help resolving the issue. Will not be purchasing from this website again.”

Posted 1 year ago

“Ordered sunglasses , came without box and packaging in Bubble wrap”

Jomashop 3 star review on 18th October 2022

Posted 1 year ago

“The fountain pen I ordered was labelled as new, but when it arrived it was obvious that it had been previously used. Ink was still in the converter, and was all cruddy at the opening which means it sat that way for some time. The item did not have any other apparent defects so I decided to keep it, but it is deceptive to sell something as new when it clearly is not.”

Jomashop 3 star review on 28th September 2022

Jomashop 3 star review on 28th September 2022

Posted 1 year ago

“Arrived in less then two week, looks really good. But it was noted that the movement fast >55s in a week.”

Posted 1 year ago

“Good price but horrible customer service and slow delivery”

Posted 1 year ago

“Jomashop has good pricing overall and a nice selection, but it costs $13 to return an item as small as sunglasses, which is a joke. I will think hard before ordering anything from them again, especially when other stores charge significantly less for returns.”

Posted 1 year ago

“The order process went well, I paid additional to get it delivered on time. However, the watch itself was in a box (sleeve) that was sliced, ripped and taped. There were parts missing from the sleeve and it looked like it had been trashed. That box was thrown into a cardboard shipping box with no packing, so I'm sure it was bounced around in transit. The watch was in the case, and it was in good condition, but there was no owner's manual, no warranty card and the watch was not secure in the case. Calling Customer service was painful, long, long wait. They couldn't do anything about the shipping and condition, as the watch was working fine, they wouldn't send a new box, and they told me to download the manual off the web. Admittedly this was not a big $$ watch, but I was expecting better service. The watch was a gift, I just corrected the issues as best I could...”

Posted 1 year ago

“Delayed delivery. 😒😒😒😒”

Posted 1 year ago

“I honestly did not have the most pleasurable experience with Jomashop. Shipping times are abhorrent to begin with, and I did not receive my until days after it's expected arrival.”

Posted 1 year ago

“The Brera women Watch arrives with the battery down, I need to replace it, before use for the first time.”

Posted 1 year ago

“The battery of one of the watches was damaged.”

Posted 1 year ago

“Once y’all cancelled my order because you said the item wasn’t in stock but then listed it back in stock at a higher price. I felt like y’all wasted my time shopping. Customer service was no help. Other than that you guys are okay.”

Posted 2 years ago

“Very good website for purchase at a great price have been a fan but the experience deteriorated over time and company did not care about customers Orders were placed and never delivered as promised Item should be in stock to sell and customers should be correctly informed and should it be left in Limbo It happened several times Last two orders were perfect Hoping I have no problems with my third ordered placed today keeping my fingers crossed”

Posted 2 years ago

“Not a bad experience overall. Delivery was quick and the watch itself appears to be in good working order. Thank goodness! I'm giving three stars out of five because the Jomashop listing misrepresented various features on the watch. For example, the listing stated that the watch has a screw-down crown. It does not. My advice: double-check the specs against the manufacturer's website before purchasing from Jomashop. It's a shame that we can't trust them to get the details right.”

Posted 2 years ago

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Jomashop is rated 3.6 based on 2,776 reviews