Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Jomashop Reviews

3.6 Rating 2,786 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

3.6

Based on 2,786 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Read Jomashop Reviews

Visit Website

Phone:

877-834-1434

Write Your review

Tell us how Jomashop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jomashop 5 star review on 26th April 2024

Jomashop 5 star review on 26th April 2024

Jomashop 5 star review on 26th April 2024

Jomashop 5 star review on 26th April 2024

Jomashop 5 star review on 26th April 2024

Jomashop 1 star review on 22nd April 2024

Casimir Von Schantz

Jomashop 1 star review on 22nd April 2024

Casimir Von Schantz

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is horrible. Service after the sale is non existent. Take away 2 stars. I have been trying to get an answer about my account and it appears I have been ghosted. I have been lucky and never needed to make a warranty claim. But I am not feeling confident that if I do I will get any meaningful response from Jomashop. Makes me think twice before making future purchases.”

Posted 3 years ago

“I ordered some Christian Dior sunglasses, to me they look obviously fake. They came in a case which was definitely not CD quality, the card inside had Chinese writing on it and they were in a plastic cover. I have seen the real ones in a local department store and they are different. i was trting to return it I found THIS ₑᵢɢₕₜ fₒᵤᵣ fᵢᵥₑ fᵢᵥₑ ₜwₒ ₒₙₑ seven two four five my attempt was successful I was able to get in touch with the company they were very polite and nice in helping to get the return details on my order finally I SENT BACK THIS GARBAGE Do not buy from this company. BBB already informed. Be safe. Do not buy from here.”

Posted 3 years ago

“I’ve purchased several times with Jomashop and never had a issue with delivering . Customer service is not that great. It’s hard to reach anyone and yet alone get a response is a hassle . Also the categorization of shoe sizes is not organized or accurate . I’m a size 11 (44 eu) and there is no option for my size but there are repetitive size options and I can’t find a size 11 unless i scroll down for a while and luckily find a pair . Their filtering option needs to be updated”

Posted 3 years ago

“I liked the watch, however had to order 2 links from the manufacturer. They don't answer their phone”

Posted 3 years ago

“I actually had a good experience my omega was delivered I liked it so much I tried to trade my panerai bmg for a Sedona gold omega. ( trades are different) My panerai was $17000 Canadian they offered $6800 it was worn one time. So they say they trade but in essence they expect you to give away your trade to them. I wrote this previously they did not list my review.”

Posted 3 years ago

“I haven’t got my package since I ordered the watch two weeks ago!”

Posted 3 years ago

“good product with acceptable price”

Posted 3 years ago

“I am so disappointed with jomashop. I ordered a watch on 15May2020. When i ordered the watch, the site said the watch is in stock and ready to be shipped. At the order page it said, the delivery date would 20 May 2020. So i placed the order. I received a confirmation email of my order as well from jomashop. But after three days on 19th May, just one day before my actual delivery date, i have received an email from jomashop saying, they found that the watch was not available in the warehouse and so the watch will take 10 to 15 days to be available in the warehouse and only after that they will be able to ship it. I called the customer care and he said it will be delivered in 4 weeks. The same watch was a available in amazon but sold by some other reseller. I preferred to go with jomashop seeing the reviews and now i am so disappointed.”

Posted 3 years ago

“Shipping was a mess. When I opened the box, the sunglasses where inside a plastic ziplock bag and were filled with fingerprint stains. It seemed as if some had tried to clean them with a dirty rag to cover that up. I felt very disappointed on how my product was handled during shipping and packaged. Regardless, it arrived in time.”

Posted 4 years ago

“The order was delivered very quickly (about 8 days to Moscow). As for the watch, there is a problem with it. They sent me a watch in which the battery died.”

Posted 4 years ago

“Will buy from jomas again..., excellent products...”

Posted 4 years ago

“Fan of Invicta Watches. Great look, many compliments. Great price BUT delivery was sooo slow thus the 3 star rating.”

Posted 4 years ago

“Price was great. The watch had a small scratch on the back plate. The problem was shipping. Was shipped via usps. It arrived to the distribution center and sat there for five days! And the usps would not give me the package told me I had to wait. So if u need a watch asap I wont buy from here because of that reason”

Posted 4 years ago

“Not happy with your service because, you are charging me $13 for a return item.The strip of the wrist watch I bought was too short.”

Posted 4 years ago

“Received my Brooklyn watch ...It took a while to get it , it seems it takes a while for Joma to get their merchandise out . Once again, I received a watch with a dead battery. I changed it myself as i buy my batteries in bulk via Ebay and sent this email : "Hello... My order finally arrived, and as a couple of times before , it arrived with a totally dead battery . Could you please credit my account $5.00 to cover the cost of the battery that I myself have already replaced, as I did before . Also, I appreciate your low prices, but do they not check the watches as they are sent out, and if not , why?" The reply I received is as follows: "Dear Sir/ Madam,We appreciate your business and we are sorry to hear that you are experiencing technical difficulties with your time piece. The watch may need a fresh battery. You have 2 options: 1) You have the option of taking the watch locally for a battery change and we will be able to reimburse you up to $[5 ] with a provided receipt. OR 2) send back for inspection. If the watch has not been worn, has all the original tags intact, no alterations have been made to the watch or band it can be accepted for replacement or refund (if any manufacturer's defects or abnormalities are found) Please let me know how you would like to proceed. Looking forward to hearing from you.Thank you for your understanding and cooperation. My reply was this : "As I wrote last time I received one of your watches with a dead battery , I have a collection of over 150 watches.... I Maintain my own watches .... Batteries of good Quality can be bought via Ebay for far less than the $6.50 cents I would spend at a CVS or Riteaid store , or the $10 plus I would pay some kid at the mall who has no idea what "Watch Grease" is to scratch up and not lube the o-ring correctly when replacing a battery . Last time I was credited $5 back to my credit card which to me is perfectly fair for me to buy and replace the battery myself. It would cost your company far more to pay an employee to re-stock the watch, and certainly costs your company far more in bad reviews when I and other customers continually get watches with dead batteries . I don't understand why employees are not able to simply check to see if a watch is functioning with a viable battery before it is sent out . It's kind of like me as a Firefighter leaving the Fire Station with a Fire Engine with no water in the tank ( though a heck of a lot less serious) , but you do get my drift ? You are not alone in this problem : Amazon is hideous at sending out returned watches with broken parts and dead batteries, I have been disappointed so many times and once , the INVICTA watch was broken and there was aquarium gravel in the box !!!( Yes , I hate to admit I own a few INVICTA's) But I digress.... The Brooklyn watch is a deal at the price I paid for it , and of really decent quality for a Chinese made watch with a ( Semi) Swiss (named) quartz Movement , nice band and buckle and gift box. But it is rather disheartening to receive ( More than once ) a watch that is not functioning right out of the box. Again, not worth my time and effort to return it , and not worth my money and time to take it to a Mall kiosk for someone less skilled than myself to change out a dead battery , and certainly not worth driving 26 miles to the 30 year veteran watchmaker in who services my Swiss Bulova's and would charge $30 to change a battery ( well, okay, probably $22, but again, you see my point) . So I will leave it at that , as I replaced the battery 10 minutes after I opened it as I was shaking my head and muttering to my 4 year old son that he could check watches to see if they are running better than the person who packaged my order.... (yes, I know , Child labor is illegal and he would have to have a nap and milk breaks....haha!) . Happy Hanukkah , Merry Christmas and Happy New Year ! Said my piece, I hope they got both a chuckle and a Business message out of it .”

Posted 4 years ago

“Everything went very well. HOWEVER, I don't appreciate emails every day from you. I have tried to unsubscribe 3 times now. Can someone just get me off your list?”

Posted 4 years ago

“The e-gift card delivery was very slow. The shipment of the scarf I ordered was not as fast as promised. And the website kept sending me emails about my order after it was made a few weeks ago which is really annoying.”

Posted 4 years ago

“Delivery take to mouch time.”

Posted 4 years ago

“Love the product although tone of my items did come almost used it would say the bottom of the soles look as they where tried on multiple times, was really upset that they charged me for shipping both ways when i returned its very unheard of especially i returned everything in one box.”

Posted 4 years ago

“Nice really like it”

Posted 4 years ago

«
1
2
3
4
»

Jomashop is rated 3.6 based on 2,786 reviews