Jomashop Reviews

Name: Jomashop
Rating: 3.64

3.6 Rating 2,786 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.6

Based on 2,786 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 26th April 2024

Anonymous

Jomashop 1 star review on 22nd April 2024

Casimir Von Schantz

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopping is very easy, their delivery times are good... BUT their online customer support is atrocious; make sure the item you want is in stock for immediate shipping and/or call if it shows it ships in 1-3 days”

Helpful Report

Posted 2 years ago

“Prices are great for what I purchased. I paid for two day shipping for two watches. Received the first watch in about 4 days from when it was purchased. I still haven’t received my second watch after 2 weeks.”

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Posted 2 years ago

“Purchased from Australia, price is US$, you never know how much it's gonna be until payment (AU$). Products are genuine, good quality.”

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Posted 2 years ago

“Fast shipping and good products. However getting answers from customer service is non-existent. Also packaging on products is not very nice, at least that was me experience with certain jewelry.”

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Posted 2 years ago

“Hall0, hätt ich gewusst das da noch Zoll Abgaben bei Abholung auf mich zukommen hätte ich es nicht bestellt. Darum nur die 3 ⭐️.”

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Posted 2 years ago

“The watch looked better in the picture was disappointed when received so will be returning it.”

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Posted 2 years ago

“I have 2 orders. Both of them are very unhappy experiences. My first 3 star of my life is for you Jomashop! Very terrible customer service, the wrong description on page causing my return, the customer service keep saying it was my reason. They corrected the description after I reach out to them and said the info on page is correct. Unbelievable!!”

Helpful Report

Posted 2 years ago

“0rder is incomplete 3 watches and received only 2 watches. Im still waiting to received the other one. Also, pay 2nd day and took 5 days to arrived. Not even acurate for shipping. I will give a 2nd chance to Jomashop”

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Posted 2 years ago

“Delivery take long time more than 10 days”

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Posted 2 years ago

“Shipping not working well at moment , over 2 weeks to get something , with tracking info provided with DHL, then disappeared, then received by USPS.”

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Posted 2 years ago

“I haven't received any of my items said they shipped its been over a month...u ask for a review here it is.”

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Posted 2 years ago

“I received the package in a few days, the watch is perfect and these are the positive one, negative instead in the euro dollar exchange rate I found a difference of 18 euros more than I paid for the watch arrived with documents of another model , I wrote 2 emails but have not received replies”

Helpful Report

Posted 2 years ago

“I purchased the Longine Legend Dive watch and received the watch in the original box. But it was missing the “book of legend” that was supposed to be included in the watch. I called customer service and it’s been 2 weeks without any resolution. It’s unfortunate the service at Jomashop fell short of the quality service they promised. I also feel shorted from my purchase receiving an incomplete package. I’m contemplating returning the watch.”

Helpful Report

Posted 2 years ago

“The order arrived, but pretty late. Phone Costumer Service is now TERRIBLE after hiring a call center, the Spanish speaking ladies on the call center where RUDE like nobody else and did nothing to help with the shipping delay the order went trough”

Helpful Report

Posted 2 years ago

“I have used Jomashop on many occasions and their service has been first class, though on my last purchase they did not provide the usual and expected service that I had come to expect. I had ordered a Longines Master collection Chronograph, that when I ordered was out of stock, and I was told would be available in 5-6 weeks. After waiting for 6 weeks, and not heard anything from Jomashop, it was only when I checked my order On Line that U discovered that they had cancelled my order, presumably due to taking so long, though what was annoying was that they didn’t email me to tell me that the order had been cancelled. I subsequently had to re order the watch, that was no back in stock, and it arrived quickly and safely. Ultimately, a happy customer, though the experience of getting a prestige watch for a retirement was somewhat spoiled by a lack of attention to detail by Jomashop.”

Helpful Report

Posted 2 years ago

“The shipment is very, very delayed, it takes 17 days and has not yet reached the destination country”

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Posted 2 years ago

“Package was too dirty and not satisfy when I get item. I am not goin to order at jomashop.com anymore.”

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Posted 2 years ago

“This is my first time shopping here, and I am not sure about your after-sales service. For example, the watch strap is loose. Can you change it?”

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Posted 2 years ago

“The ordering process was easy and the delivery was on time. But the product very disappointing: I purchased a Mathay Tissot for about $300. The hours hand is not set correctly, and the cyclops just fell off. I am very disappointed. I simply purchased the watch to get a feel how a Tudor GMT would feel on my wrist. So now I am very disinclined to purchase my Tudor from Joma. Sorry, wish I had better feedback for you Gunter Karg”

Helpful Report

Posted 3 years ago

“Is good company the only thing i have to return a hat and when i returned they charge me 19.00 dollars for the return is not fear!!”

Helpful Report

Posted 3 years ago

Jomashop is rated 3.6 based on 2,786 reviews