Jomashop Reviews

Name: Jomashop
Rating: 3.70

3.7 Rating 3,267 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package came without item. They ended up coming to a conclusion that I had taken the item out and wanted to get an extra pair for free. Customer service didn’t do me justice. Lost me as a customer,”

Helpful Report

Posted 3 days ago

“I purchased a new watch from this store. What I received was clearly not new. The watch arrived without protective films, in a visibly dented box, and inside packaging that belonged to a different version of the same model. Inside the box there was also a return receipt from a previous customer, which strongly indicates the watch had already been sold and returned. On top of that, the watch does not work. Multiple support requests have been submitted, and none have received a response. This experience raises serious concerns about quality control, product authenticity as “new,” and customer support reliability. Based on my experience, I cannot recommend this sto”

Helpful Report

Posted 1 week ago

“Horrible service they are not a great company we purchase 5 perfume and only received 2 the other 3 it took over a month, when you call customer service they have no ideia they say it’s Ups faults ,we will never buy it again we them Fragrance.net they are the best stay away from them , if we knew the reviews before we wouldn’t buy nothing from them”

Helpful Report

Posted 1 week ago

“I bought defective item, and no one support to resolve the problem”

Helpful Report

Posted 4 weeks ago

“After two months never received a package”

Helpful Report

Posted 1 month ago

“I recently bought two fragrances and I only received one.I called customer service and they were rude to me I don’t know why I told him to go over my history with Jomashop but I think he didn’t want to hear that I had said. No more Jomashop for me I’m done purchasing from you guys.”

Helpful Report

Posted 1 month ago

“I bought several high end watches from Joma. Every one of them had serious issues. They pretended to fix them and each one was returned with the problem unfixed. They told me after a second attempt that the watches could not be fixed and washed their hands. A Chopard, “HappyDiamonds” watch didn’t keep good time and although it was supposed to be waterproof repeatedly got water under the glass. A Cartier watch never kept good time. Reluctantly I brought the wt he’s to both Cartier and Chopard and although they charged a fair amount of money to overhaul them they were never right. They obviously buy grey, grey, greymarket products. That’s why they’re so cheap.”

Helpful Report

Posted 2 months ago

“I purchased beekman place about a week ago. This was a blind pay. However, after researching the longevity of the fragrance, I found that the scent is supposed to last for up to 7-8 hours. The scent does not last no longer than 30 minutes. I question the authenticity of this fragrance.”

Helpful Report

Posted 2 months ago

“Mucha demora el pedido”

Helpful Report

Posted 3 months ago

“Compré dos perfumes y solo me mandaron uno, el otro ni siquiera lo han enviado, y los pedí desde diciembre”

Helpful Report

Posted 3 months ago

“I purchased many times from you and now two Creed Ladies Creed Eladaria EDP Spray 2.5 for $688 arrived open and used sold as brand new. I sent it back as requested and placed a new order, again it arrived as returned items and not brand new. I called and got disconnected, emails and no more response. I need my first refund and return my second order. This is not right, l've been purchasing from you for years and now this is happening. Almost $1,500, please help! Orders M40BIZRC and M40BMR8W”

Helpful Report

Posted 3 months ago

“I purchased an Omega Aqua Terra, and the experience was extremely disappointing. The outer box arrived in poor condition, and more importantly, the watch itself was defective. The hour hand was misaligned by approximately 20 minutes, which is unacceptable for a luxury timepiece at this price point. I returned the watch within the 30-day warranty/return window, yet I was charged $354 with no explanation of what the charge was for. A defective watch returned within the seller’s stated return period should be fully refunded, not partially withheld without justification. Customer service has been equally frustrating. Emails go unanswered, and phone support requires waits of 50 minutes or more, making it extremely difficult to resolve a legitimate issue. Additionally, the strap runs very short. Most buyers should expect to purchase at least two extra links, which cost $150 each plus labor—an important detail that should be disclosed upfront. Overall, this was a very poor experience for a luxury watch purchase, and I would not recommend this seller based on product quality and lack of customer support.”

Helpful Report

Posted 3 months ago

“Item never arrived. Haven’t even got the chance to rectify it with them due to telephone lines always being on hold. 1 month waiting”

Helpful Report

Posted 3 months ago

“Only giving them one star because 0 stars is not a valid response. These people are extremely irresponsible, the play games with your bank account, and they are extremely rude, I understand they are a New York based company, but even for New Yorkers these people win the gold medal in the rudeness Olympics. Orders can take from 3 days 2 months, all depends on what the items are. They sell items they don't have in stock, and you have to wait for them to find the item from another discounter, cut out the middleman and don't use Jomashop.”

Helpful Report

Posted 4 months ago

“I tried to order the same watch three times and they keep changing the shipping address to an old out dated address so canceled all three orders. Found the same watch on Amazon and low and behold it ships from Jomashop. They shipped it FEDEX and I had to be home to sign for it. This was a total pain in the behind”

Helpful Report

Posted 4 months ago

“They sent me a watch that does not work, which they insist on calling "defective" but not "broken", drawing a self-serving and nonsensical distinction. Because it is defective rather than broken, they will not reimburse one either for the cost of returning it, or the cost of having shipped a useless watch in the first place. Their customer service is unfriendly, seems under pressure to take care of a certain number of calls per minute. i guess they are selling rejects, hence the low cost and the defects.”

Helpful Report

Posted 4 months ago

“I still not received my order M40APWFU Signature required was requested for my delivery And I paid to protect my order Need help with that”

Helpful Report

Posted 5 months ago

“I had ordered 2 bottles of perfume to be shipped to my address in Canada. After waiting 2+ weeks to see any movement, not even a tracking number, I finally called in, and instead of a sympathetic response, the woman was a bit rude and told me to be patient. I waited two more days, still no tracking number, and this time, a gentleman told me they never had one of the items to begin with; meanwhile, the other item was readily available. So instead of asking me to replace the unavailable item with something of equal value, they told me to take my money back. Not only did they waste approx 3 weeks, but because I live in Canada, I lost out on the foreign exchange too. Will I shop here again, probably not (just found out they are "gray market" seller). They are lacking in customer service which is no surprise based on tge reviews i read, they only care about volume sales and have absolutely have no follow up with customers. Not my place to shop.... p.s. i found the exact same 2 items on Amazon for cheaper and free delivery in the US....”

Helpful Report

Posted 5 months ago

“Ordered 2 fragrances that contained no batch code on the box or the bottle and the scent for both is underwhelming seemingly due to the fact that they are fake.”

Helpful Report

Posted 7 months ago

“I received a Citizen Eco-Drive Chronograph that had missing links and was used. I immediately notified you with uploaded photos. did not hear back for two weeks, I emailed and the response was that you will not refund because the watch is used and missing links. Duh! that's why I returned the watch! you sold me a used watch and tried to blame me?! After multiple emails and phone calls, I finally talked to Jordi the supervisor. He said he will look into it. A day later, I got a refund of $133. The watch was $169 not including tax. WTF? You're charging me for shipping or restocking fee when you sold me a used watch? What kind of company is this? This is called Theft!”

Jomashop 1 star review on 1st October 2025

Helpful Report

Posted 7 months ago

Jomashop is rated 3.7 based on 3,267 reviews