Jomashop Reviews

Name: Jomashop
Rating: 3.71

3.7 Rating 3,326 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointing experience with Jomashop. I spent approximately $23,000 in only 20 days, trusting Jomashop because of their attractive prices. I deeply regret placing so many orders before testing their service. Several packages are missing or impossible to locate. Some were marked delivered with no delivery photo, no signature, and no clear proof of where they were left, despite containing items worth thousands of dollars. Customer service makes everything worse. Emails receive generic responses that ignore the actual questions. By phone, I have faced extremely long queues, always 47 customers minimum ahead of me, only to experience rude service and even have a call ended while trying to resolve the issue. I also paid around $20+ for expedited shipping on almost every order, although free shipping was available. For days, I have urgently contacted Jomashop about my remaining high-value packages, asking them NOT to leave them unattended in a hallway, locker, mailroom, or anywhere else for next packages by emails and calls I requested either UPS Hold for Pickup with my ID or signature/ID verification upon delivery. but no ANSWER UPS and USPS told me only Jomashop, as the sender, can request this, yet my urgent requests remain unresolved. After spending around $23,000, I am now spending my time calling UPS/USPS and visiting their locations trying to locate missing packages and protect upcoming deliveries. A company selling items worth thousands of dollars should provide delivery security and customer service appropriate to their value.”

Helpful Report

Posted 2 hours ago

“Perfume breaks me out in a rash and they won’t give me my money back. I believe it is fake as I never had this problem before. I tried to get a discount but you get what you pay for!”

Helpful Report

Posted 1 week ago

“Disappointing. They said they couldn't deliver my package on Friday. They weren't open on the weekend. The email said to call them, which took a second to find the right contact information. When I called Monday morning and they said that they already shipped it back and will issue a refund. Haven't gotten a refund in a week or any receipts or information, nor have i gotten an email or a my product. As of now, I just gave them 50 dollars for them to ghost me. I'll change my review if I am able for an update, but I've spent hours dealing with this for over a week with zero communication and a wait time of 3 hours. At this current moment, this is where it stands.”

Helpful Report

Posted 1 week ago

“Ordered from them twice. Both times took longer than they said it would which meant on the second order that I did not receive the birthday gift in time for the persons birthday. I also purchased myself a travel size set of Paco Rabanne, it was marked open box but no where did it say it was missing one of the perfumes and the photo did not show one missing. When I received it and one was missing (of course the one I was wanting the most) I tried calling in and after being on hold for 12 minutes and speaking with someone she claims the listing showed one was missing (it did not at the time of purchase) and when I asked to speak to a supervisor because I said it was wrong that I should have to pay shipping back to them she hung up on me and said if I wanted to speak to someone else I could call back in.”

Helpful Report

Posted 1 week ago

“Parfums never delivered but notified as ok. Customer service, 1 of ten.”

Helpful Report

Posted 2 weeks ago

“I ordered 2 perfumes from Jomashop, but only 1 was delivered in my package. When I contacted customer support to resolve the issue, they absurdly asked me to "prove" that I didn't receive the missing item despite the fact that USPS tracking itself clearly shows that only one item was delivered/processed. It is completely unreasonable to demand proof of something that was never sent. Very disappointed with how this was handled.”

Helpful Report

Posted 4 weeks ago

“This is the worst purchasing experience of my life. Purchased a gigantically expensive Omega. At least, for me. I'll never own anythign beyond this, this was my grail. And HOLY HELL DID JOMASHOP LET ME DOWN IN EVERY WAY POSSIBLE. Watch arrives with the screw down crown pushed out, very weird. After a terrifyingly short period of time my screw down crown 1,000% stopped screwing down. what the heck?!? If I could leave zero, I definitely would. Honestly, they don't deserve me spending this much time on them as I have to, to get a modicum of justice here. To top it off, customer support (being 47th in line and having that number, somehow, increase over my course of waiting also is a fun way to spend 3/4 of one's day). So, now, it's either say by to a watch for 12-100 weeks that I've barely had in my possessions, but had to save up for for A YEAR to pay Swatch Group the fee to fix this, cause EVEN IF THEY COULD HERE, THERE'S ABSOLUTELY NO WAY I'D ENTRUST THE SAME COMPANY THAT JUST SOLD ME A LEMON TO MAKE SAID LEMON INTO LEMONADE. I KNOW I WON'T GET BACK LEMONADE. I'LL BE LUCKY IF I GET BACK THE FULL LEMON WITH ALL OF IT'S FACTORY-MADE SEEDS INSIDE OF IT. PLEASE CONTACT ME JOMASHOP AND RESOLVE THIS.”

Helpful Report

Posted 1 month ago

“I had to wait for over a month on my last item, Jomashop didn't even make a attempt to make any offer to give me for the wait. There's no excuse for a month wait and I but a lot of cologne from this company. I didn't say anything on purpose to say just how you value me as a customer. Very disrespectful and disappointing.”

Helpful Report

Posted 1 month ago

“Invoice/Inv#: J8203440 Date purchase: Apr-30-26 Item: Mintblanc Meisterstück Wallet 6cc. Paid: $265.77 MC#… Reference #: 10869022088 Auth code: 86416P USPS Tracking: 9400111206079814360710 I bought a wallet for $265.77 on Apr 7th 2026 and never received it. They were quick to respond telling me its my problem and to date July 8th 2026, never did anything about it, even after several communications, they just stopped responding. I WONT BE SHOPPING JOMASHOP EVER AGAIN.”

Helpful Report

Posted 1 month ago

“Nothing...it was worst customer service. I received my perfume heated for multiple days and with degraded quality. When I call Jomashop to resolve issue they did not helped me for anything and asked me to send product if i didn't lie it with my own shipping expense. Very worst customer satisfactory consideration.yes Jomashop is not committed to their granteed customer satisfaction. It is worst company and online plateform to deal with when you received bad product.”

Helpful Report

Posted 1 month ago

“Display of white omega watch, before purchase, picture looked white, after purchase, looks beige. Their return policy is super confusing and deducted $250 during return.”

Helpful Report

Posted 2 months ago

“Australian buyers, please be cautious when purchasing from Jomashop. I registered an account specifically to share my experience with others who haven't yet shopped with them, and it's not a positive one. A few months ago, I placed two orders. At the time, there was no indication that orders destined for Australia would be processed through a third party named ESW. Jomashop and ESW will both overcharge you for taxes, customs duties, and other hidden fees. Regrettably, it was only after completing my second order that I noticed an issue with the tax amount I had paid. Upon recalculating, I discovered that while my order exceeded AUD 1,000, meaning a 10% tax on imported goods plus 5% customs duty should apply, Jomashop charged me a 22% tax. Furthermore, for my first order, the total amount was under AUD 1,000, which should have been exempt from taxes or customs according to the ATO and ABF; however, Jomashop applied a 10% tax. I contacted them two months ago, requesting feedback and Australian government references for their tax calculations. I was asked to wait for their third party, ESW, to provide a response. After weeks of communication with Jomashop, they essentially stated that their charges were based on estimates from their third-party compliance team. No references or explanations for the overcharging were provided. Unfortunately, a Jomashop agent explicitly informed me that they could not assist or offer an explanation since my transaction was with ESW, not Jomashop. I'm sharing this feedback so that customers pay close attention to the total amount in their carts and the taxes that the Jomashop website or app might present. You may end up paying more for a fragrance or watch than if you had purchased it from another vendor.”

Helpful Report

Posted 2 months ago

“Package came without item. They ended up coming to a conclusion that I had taken the item out and wanted to get an extra pair for free. Customer service didn’t do me justice. Lost me as a customer,”

Helpful Report

Posted 3 months ago

“I purchased a new watch from this store. What I received was clearly not new. The watch arrived without protective films, in a visibly dented box, and inside packaging that belonged to a different version of the same model. Inside the box there was also a return receipt from a previous customer, which strongly indicates the watch had already been sold and returned. On top of that, the watch does not work. Multiple support requests have been submitted, and none have received a response. This experience raises serious concerns about quality control, product authenticity as “new,” and customer support reliability. Based on my experience, I cannot recommend this sto”

Helpful Report

Posted 3 months ago

“Horrible service they are not a great company we purchase 5 perfume and only received 2 the other 3 it took over a month, when you call customer service they have no ideia they say it’s Ups faults ,we will never buy it again we them Fragrance.net they are the best stay away from them , if we knew the reviews before we wouldn’t buy nothing from them”

Helpful Report

Posted 3 months ago

“I bought defective item, and no one support to resolve the problem”

Helpful Report

Posted 3 months ago

“After two months never received a package”

Helpful Report

Posted 3 months ago

“I recently bought two fragrances and I only received one.I called customer service and they were rude to me I don’t know why I told him to go over my history with Jomashop but I think he didn’t want to hear that I had said. No more Jomashop for me I’m done purchasing from you guys.”

Helpful Report

Posted 4 months ago

“I bought several high end watches from Joma. Every one of them had serious issues. They pretended to fix them and each one was returned with the problem unfixed. They told me after a second attempt that the watches could not be fixed and washed their hands. A Chopard, “HappyDiamonds” watch didn’t keep good time and although it was supposed to be waterproof repeatedly got water under the glass. A Cartier watch never kept good time. Reluctantly I brought the wt he’s to both Cartier and Chopard and although they charged a fair amount of money to overhaul them they were never right. They obviously buy grey, grey, greymarket products. That’s why they’re so cheap.”

Helpful Report

Posted 5 months ago

“I purchased beekman place about a week ago. This was a blind pay. However, after researching the longevity of the fragrance, I found that the scent is supposed to last for up to 7-8 hours. The scent does not last no longer than 30 minutes. I question the authenticity of this fragrance.”

Helpful Report

Posted 5 months ago

Jomashop is rated 3.7 based on 3,326 reviews