Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 3,105 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

Questions

Metrics

3.7

Based on 3,105 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

877-834-1434

Write Your review

Tell us how Jomashop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jomashop 5 star review on 22nd August 2025

156

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not satisfied with the customer service they didn’t call me back and the returns fee is so high.”

Helpful Report

Posted 5 days ago

“I’m not satisfied with Jomashop Customer service, they acted unprofessional and did not tried to address or helped me in anyway. They didn’t even set a refund until I called to address my issue. I was recommended Jomashop for incredible discounts in amazing fragrances. But the customer service and policy is pretty awful.”

Helpful Report

Posted 1 week ago

“I ordered a day date Seiko watch,it took a few weeks to ship and when I got it,they sent me the wrong watch!!!It was a Seiko but no day or date so I sent pictures and order numbers and they look at them after a couple of days,getting a return was the worst experience with customer service, I will never order anything expensive from this company ever.I’m not a new customer but bought thing’s in the past with no issues.Think again before ordering anything expensive because you will not get it or they will not try to rectify their mistake .”

Helpful Report

Posted 2 weeks ago

“Several months ago, I placed an order that I still have not received. The estimated delivery time was exceeded weeks ago, and I have yet to receive any clear updates regarding my purchase. Every time I reach out to customer service, I am told to “wait one more week,” yet the week passes and nothing changes. While they assure me that my card has not been charged, the corresponding amount remains on hold, and I do not wish to cancel my order. I also find it concerning that the item I purchased is still listed as in stock and available for sale.”

Helpful Report

Posted 2 weeks ago

“I can’t thank Mercy enough — all my money was recovered!”

Helpful Report

Posted 3 weeks ago

“I can’t thank Mercy enough — all my money was recovered!”

Helpful Report

Posted 3 weeks ago

“They are scammm!!! They sent a defective watch and took money for the return! 3 calls did not help. Will never buy again there!”

Helpful Report

Posted 3 weeks ago

“I ordered several nishani perfumes. Unfortunately they came and I'm sure they are fake. There is no smell at all. Be very careful. I am very disappointed.”

Helpful Report

Posted 4 weeks ago

“I received a damaged watch. Ordered a replacement and paid for 2 day shipping because I needed it. Jomashop shipped it ground. You denied it until the watch was ultimately lost for over a week. It finally arrived and all you would do was credit the 2 day air charge. Garbage company. Garbage service. Garbage attitude from everyone I dealt with trying to to resolve. Bought several watches in the past few years between me and my wife from Joma. Will always try to go elsewhere now.”

Helpful Report

Posted 1 month ago

“Damaged product and unfair return handling — avoid Jomashop!! We ordered a luxury watch from Jomashop as a special gift, and it arrived damaged right out of the box. The damage was immediately visible, and we never removed any tags or attempted to wear or fix the watch. We carefully placed it back in the original packaging and returned it right away. Despite doing everything by the book, Jomashop refused to take responsibility. They claimed the watch wasn’t returned in original condition — a false accusation! Their customer service was completely unhelpful, and we were left with an incomplete refund for a product that was defective from the start. We are missing $380. This experience was incredibly frustrating and disappointing. If you’re considering buying something valuable from Jomashop, be aware: if something goes wrong, they will not back you up. We will not be purchasing from them again.”

Helpful Report

Posted 1 month ago

“I entered the wrong address on one of my purchases and customer service would not help me correct the error.”

Helpful Report

Posted 1 month ago

“Still waiting on the rest of my order with no response on how much longer it will be. Very disappointed as this was supposed to be a Father’s Day gift and I’m still waiting for it in mid July”

Helpful Report

Posted 1 month ago

“Ordered a Casio G-Shock. Listing at Jomashop.com showed the case diameter as 55mm. When I received the watch, it looked smaller than that. I measured and it was actually 50.9mm. I submitted a RMA for a refund. They sent me a shipping label with an explanation that if I didn't their shipping label, I would not get a full refund. I shipped the watch back and a few days later, saw my refund come back, minus the $13 shipping fee. I emailed them to explain that I was sent a mislabeled watch and showed them pictures of me measuring the watch, pictures of Amazon's website showing the actual watch with the actual case diameter. They still kept arguing with me that I was in the wrong. Their policy about wrong items listed below. Very disappointing in their lack of customer service. Won't be back.”

Jomashop 1 star review on 22nd July 2025

Helpful Report

Posted 1 month ago

“It's a pity but I bought perfumes and I only received one because the package was divided in two packages so i was waiting for receive the second one and suddenly I received an email that I have to pay again for the second perfume when I was already paid for the two perfumes that's absolutely disgusting”

Helpful Report

Posted 1 month ago

“Jomashop did not disclose that they are not an authorized Citizen Watch dealership. Citizen will not honor the warranty. Jomashop substitutes the Citizen 5 year warranty for their 3 year warranty. They do reduce the price of the watches, but the do not do any sizing. I also did not receive the instructions to set the watch. I own 5 Citizen watches, I know it should come with the instructions. I purchase the Blue Angels watch. The Band size is more like a child than a man's and I could not wear it. When you return it the options to return are limited, I said it was too small. I am being charged to return it, and may be charged the original shipping cost of $ 5-$40 even though the shipping was free.”

Helpful Report

Posted 1 month ago

“The shipping time is terrible and not as advertised. If you order from them be prepared to wait far longer than they say for your items to ship. When you call customer service, the response will be as if there was no date, simply TERRIBLE.”

Helpful Report

Posted 1 month ago

“If I could give this purchase zero stars, I would. It’s unfortunate because I had ordered from this seller in the past with satisfaction. I bought a very pricey, full bottle item.. while the shipping address was correct. It was literally dropped at the wrong address.. despite the fact that I purchased shipping and insurance when I bought the item neither the seller nor the insurance company nor the carrier would help me. Buyer beware”

Helpful Report

Posted 1 month ago

“Ordered two pairs of sunglasses for $600 and one showed up with grease and fingerprints all over them and the other never showed up. Customer service could care less as well. Do yourself a favor and save yourself a lot of extra hassle and do not buy anything from this scam store.”

Helpful Report

Posted 2 months ago

“They sell the fake product.”

Helpful Report

Posted 2 months ago

“Placed an order one items said 5-8 days shipping... I waited 18 days they wouldn't give me any information on the order then cancelled it after I inquired further.. Don't deal with these shady people, the other times they only send my order after I constantly email them about it then all of a sudden 2 2 weeks later I just so happened to email them the day they were going to ship out the order... Every time. They are shady , extremely shady.”

Helpful Report

Posted 2 months ago

Jomashop is rated 3.7 based on 3,105 reviews