Jomashop Reviews

Name: Jomashop
Rating: 3.68

3.7 Rating 3,141 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This has been a stellar experience to buy parfums from Joma. A couple purchases from ebay weren't perfect. It is easy to trust Jomashop to deliver what I expect, and expectations and price are what is important to me. So, I am not buying expensive items and yet want these great values.”

Helpful Report

Posted 1 month ago

“Ordered several items all are legit products and great customer service.”

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Posted 1 month ago

“I received a Citizen Eco-Drive Chronograph that had missing links and was used. I immediately notified you with uploaded photos. did not hear back for two weeks, I emailed and the response was that you will not refund because the watch is used and missing links. Duh! that's why I returned the watch! you sold me a used watch and tried to blame me?! After multiple emails and phone calls, I finally talked to Jordi the supervisor. He said he will look into it. A day later, I got a refund of $133. The watch was $169 not including tax. WTF? You're charging me for shipping or restocking fee when you sold me a used watch? What kind of company is this? This is called Theft!”

Jomashop 1 star review on 1st October 2025

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Posted 1 month ago

“Great products and arriving on time, I recommend them.”

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Posted 1 month ago

“I want to give a huge shoutout to RENATO from customer service! After 3 weeks of going in circles and getting nowhere with other reps, Renato was the ONLY one who actually helped me get my refund for an item I never received. Everyone else just kept delaying me and honestly didn't even seem to care about my situation but he stepped in, took my case seriously, and got it resolved quickly. Thank you, Renato! You honestly saved the whole experience for me! Honestly, Jomashop should consider Renato for a manager role, his service and dedication to customers is way above the rest and the only reason Jomashop is even getting a 5 star review from me is all due to him .”

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Posted 1 month ago

“I am absolutely ECSTATIC about my experience with Jomashop! Ordering was quick and easy and I received my item in less than a week! I highly recommend them to anyone and WILL be doing business with them in the near future!”

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Posted 1 month ago

“I bought a Certina DS Podium GMT, the delivery time was adequate, however, the watch did not work because the battery was dead. Up until now, after more than 2 months since the purchase, I have not been reimbursed for the cost of the battery, even though I was assured that it would be done as soon as possible.”

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Posted 1 month ago

“Make sure you check to see if it is in stock. If it is, shipping is fast. Items are authentic.”

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Posted 1 month ago

“I am very satisfied with all the purchases I have made at Jomashop, very happy to make transactions with this excellent company”

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Posted 1 month ago

“I placed an order for a perfume, paid in full, and received absolutely nothing in return. When the package didn’t arrive, I contacted USPS, who confirmed there was never a shipment to the address provided. I then reached out to Jomashop customer service, who assured me they would investigate and get back to me by September 19th. Well, it’s the 19th. I called back — only to be told the investigation hasn’t even been started. Let’s be clear: I did my part. I paid. I followed up. I waited. Yet here I am, still without the product I ordered and being tossed around by a customer service team that can’t even follow through on their own timelines. This isn’t just bad service, it’s a complete failure to uphold even the most basic standards of responsibility and accountability. And frankly, it's insulting to be treated like this after paying money in good faith.”

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Posted 1 month ago

“Best price all over the internet for this gift set, clearly i will be buying again in Jomashop.”

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Posted 1 month ago

“Fast delivery and a great price.”

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Posted 1 month ago

“Awesome company with an even better selection of the lowest price popular colognes. Now I wish they carry more niche fragrances as well.”

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Posted 1 month ago

“Great deals on Jomashop, received this beautiful Invicta watch from my husband and I LOVE IT, the picture doesn't do it justice tho, beautiful teal face, dainty, nice watch band!”

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Posted 1 month ago

“Jomashop has huge discounts on all types of fragrances and excellent customer service. I will always use them.”

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Posted 2 months ago

“Had issues with the watch and Custer service was seriously lacking. It was difficult to get returned and they made me pay retail return shipping versus their discounted rate.”

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Posted 2 months ago

“Great selection and even better prices. Quick customer service and smooth returns when needed. Very pleased!”

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Posted 2 months ago

“I am not satisfied with the customer service they didn’t call me back and the returns fee is so high.”

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Posted 2 months ago

“I recently purchased several fragrances from Jomashop and received ALL very quickly! This site offers great prices for niche brands. I love it here 😀”

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Posted 2 months ago

“I’m not satisfied with Jomashop Customer service, they acted unprofessional and did not tried to address or helped me in anyway. They didn’t even set a refund until I called to address my issue. I was recommended Jomashop for incredible discounts in amazing fragrances. But the customer service and policy is pretty awful.”

Helpful Report

Posted 2 months ago

Jomashop is rated 3.7 based on 3,141 reviews