Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 3,105 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,105 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 22nd August 2025

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the watches that i got from here are always great and this company has the best prices.”

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Posted 3 weeks ago

“Very easy to navigate and order scents. Great prices and options”

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Posted 3 weeks ago

“They are scammm!!! They sent a defective watch and took money for the return! 3 calls did not help. Will never buy again there!”

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Posted 3 weeks ago

“Jomashop is a great place to purchase fragrances. Throughout the years I had a great experience with selection of fragrances, pricing and delivery.”

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Posted 3 weeks ago

“I ordered several nishani perfumes. Unfortunately they came and I'm sure they are fake. There is no smell at all. Be very careful. I am very disappointed.”

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Posted 4 weeks ago

“Excellent product and been shopping here since 2014”

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Posted 4 weeks ago

“I’ve been using Jomashop for 5 years now. Sunglasses, watches, cologne/perfume, all at great savings. Really like their prices. I NEVER BUY UNLESS I CHECK JOMASHOP PRICE FIRST. Usually they are best priced”

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Posted 4 weeks ago

“I have never had a bad experience with Jomashop. Yes the shipping may be slow at times but they always make up for it with the great prices and sales. I recently got a few bottles from them and there fantastic!”

Jomashop 5 star review on 30th July 2025

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Posted 1 month ago

“I received a damaged watch. Ordered a replacement and paid for 2 day shipping because I needed it. Jomashop shipped it ground. You denied it until the watch was ultimately lost for over a week. It finally arrived and all you would do was credit the 2 day air charge. Garbage company. Garbage service. Garbage attitude from everyone I dealt with trying to to resolve. Bought several watches in the past few years between me and my wife from Joma. Will always try to go elsewhere now.”

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Posted 1 month ago

“Thank you! I’m very satisfied with your service. You always respond promptly and never leave me waiting. The products are excellent.”

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Posted 1 month ago

“I get complements everywhere I go.”

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Posted 1 month ago

“Damaged product and unfair return handling — avoid Jomashop!! We ordered a luxury watch from Jomashop as a special gift, and it arrived damaged right out of the box. The damage was immediately visible, and we never removed any tags or attempted to wear or fix the watch. We carefully placed it back in the original packaging and returned it right away. Despite doing everything by the book, Jomashop refused to take responsibility. They claimed the watch wasn’t returned in original condition — a false accusation! Their customer service was completely unhelpful, and we were left with an incomplete refund for a product that was defective from the start. We are missing $380. This experience was incredibly frustrating and disappointing. If you’re considering buying something valuable from Jomashop, be aware: if something goes wrong, they will not back you up. We will not be purchasing from them again.”

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Posted 1 month ago

“Best selection, price, availability are all met by Jomashop.”

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Posted 1 month ago

“I entered the wrong address on one of my purchases and customer service would not help me correct the error.”

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Posted 1 month ago

“Still waiting on the rest of my order with no response on how much longer it will be. Very disappointed as this was supposed to be a Father’s Day gift and I’m still waiting for it in mid July”

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Posted 1 month ago

“Ordered a Casio G-Shock. Listing at Jomashop.com showed the case diameter as 55mm. When I received the watch, it looked smaller than that. I measured and it was actually 50.9mm. I submitted a RMA for a refund. They sent me a shipping label with an explanation that if I didn't their shipping label, I would not get a full refund. I shipped the watch back and a few days later, saw my refund come back, minus the $13 shipping fee. I emailed them to explain that I was sent a mislabeled watch and showed them pictures of me measuring the watch, pictures of Amazon's website showing the actual watch with the actual case diameter. They still kept arguing with me that I was in the wrong. Their policy about wrong items listed below. Very disappointing in their lack of customer service. Won't be back.”

Jomashop 1 star review on 22nd July 2025

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Posted 1 month ago

“Jomashop has great products at great prices! Plus, when I order and receive something that is not exactly as I expected, Jomashop promptly exchanges or refunds, no questions asked. In today's world, you can't get any better than that. Thanks Jomashop for being an excellent resource with super customer service!”

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Posted 1 month ago

“It's a pity but I bought perfumes and I only received one because the package was divided in two packages so i was waiting for receive the second one and suddenly I received an email that I have to pay again for the second perfume when I was already paid for the two perfumes that's absolutely disgusting”

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Posted 1 month ago

“I have been using J-Shop for a lot of years either for watches or cologne. Good pricing and delivery is quick.”

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Posted 1 month ago

“Easy communication. Fast delivery. Best prices.”

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Posted 1 month ago

Jomashop is rated 3.7 based on 3,105 reviews