Jomashop Reviews

Name: Jomashop
Rating: 3.68

3.7 Rating 3,063 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,063 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 18th March 2025

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The purchase arrived safe and intact…My grandson told me about your website…I’m very grateful ☺️”

Helpful Report

Posted 1 month ago

“Customer service is terrible. I purchased a tester bottle of Creed Silver Mountain Water and received it three days after the promised delivery date, for which I paid extra. Upon delivery, the cologne had leaked all over the box. I contacted customer service via their website and submitted multiple photos, but Jomashop Product Inquiries never responded back to me. I contacted customer service and requested to speak to a supervisor, but I was told I would not be able to.”

Jomashop 1 star review on 10th June 2025

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Posted 1 month ago

“Great deal and top tier products. I've bought watches and top of the line cologne from Jomashop. I've always been impressed with their quality and prices. Thanks Jomashop!”

Helpful Report

Posted 1 month ago

“Jomashop is one of the top places I go to for many of my fragrances. They’re very consistent with shipping times and warranties. Many customers complain and how long it takes, but it literally says a guesstimated time of how long it’ll take to ship. Majority of the shipping issues are the fault of the USPS and/or UPS processes, They even sent a complimentary coupon as part of an order from a fragrance that was no longer in stock. They quickly handled the situation and I ended up finding a nicer fragrance than my original purchase using the coupon.”

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Posted 1 month ago

“This company did not honor a warranty on my watch... STAY AWAY!”

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Posted 1 month ago

“Très bien 👍”

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Posted 1 month ago

“Good deals and service”

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Posted 1 month ago

“Sim gosto muito de comprar na Jomashop pois encontro melhores preços, so acho que demora um pouco pra chegar.”

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Posted 1 month ago

“Great product selection, fast delivery.”

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Posted 1 month ago

“Scam thieves they don’t send the parcel and don’t refund you”

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Posted 1 month ago

“Purchased a $4000 Omega Seamaster from Jomashop. The watch completely just stopped running after 6 months. I proceeded to ask for a return and refund, was denied. I then sent the $4000 Omega to Jomashop to be repaired. Approximately one month later was notified they were unable to repair the watch, was sent to another repair company. I was not told where the watch was sent, have not heard from Jomashop. I now have no idea where the Omega is or when it will be returned.”

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Posted 1 month ago

“My watch was awesome!”

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Posted 1 month ago

“Absolute garbage. Paid $1000 for a watch. After 3 months sitting on my money they sent an email saying it was no longer available. No call, no explanation, just refusal to ship what I paid for. Be prepared for disappointment if you order from this company.”

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Posted 1 month ago

“I've purchased several watches and have had a great experience each time.”

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Posted 2 months ago

“I've purchased several watches and have had a great experience each time.”

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Posted 2 months ago

“They have a great selection with reasonable prices.”

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Posted 2 months ago

“Customer service was terrible. Never received my order. Called to inquire about the items that I purchased with my money. I was told that it was shipped but lost in transit. I asked for a refund and was told I would be getting a gift card instead of my money for my purchase. Why would I want a gift card to order from you again if I didn’t receive the purchase the first time. I asked to speak with a manager and was refused. Asked for a corporate number and was refused. I asked to speak with someone else other than the person I was talking and was denied. Overall, one of the worst experiences I had in my life. I order online all the time and this was definitely the worst experience I have ever had. In my opinion take your money elsewhere. They don’t value you has a customer. If I could have left a zero rating I would have.”

Helpful Report

Posted 2 months ago

“I've purchased about 8-10 fragrances from Jomashop with no complaints. Every bottle smells legit and arrives in a timely manner. You can't beat the prices! I will continue to purchase off Jomashop for my fragrance needs. Thank you!”

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Posted 2 months ago

“Loved my colognes”

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Posted 2 months ago

“I’ve been purchasing skincares & perfumes from Jomashop since 2020. I am so satisfied with Jomashop because of their quick shipping and authentic products.”

Helpful Report

Posted 2 months ago

Jomashop is rated 3.7 based on 3,063 reviews