I ordered an $800 item on 11/28. Spent 2 weeks at status "awaiting shipping." Finally yesterday Jomashop put through the charge on my Paypal account. I was excited. Less than 24 hours later they canceled my order because it was out of stock with a note not to worry because we never charge till shipping. Well they did charge me just 24 hours before cancellation. I am still hoping the mistake is the cancellation and the charge means it did ship. Otherwise, Putting this through as a complaint to both Paypal and BBB. However, it is a Christmas present and no longer anywhere to be found. But they sent me a $5 off my next order- not to be used with any other coupons or promotions of course.