Terrible as I had to chase after them for two refunds both in excess of $1500, for two watches returned. They acknowledge receipt but never credited my credit card. No way to send them a email regarding this as they do not have a question on their customer service website asking "WHERE IS MY REFUND?"... Also good luck with trying to get customs and taxes refund documents from them, they owe me about $1,000 in documents. Still waiting. No way to send things in writing to them as they want you to call them and wait in the queue. Waste of time. If you value your sanity, do no use them.