Stefan Mihalev
Sometimes they have great deals but customer service level is very low!Def i would not buy anything again i had very bad exp with joma customer service!I bought a 2k watch for a gift.Andi did pay with paypal.But i have my own business.And i have to travel a lot.Most of the time iam not at home.So after ups did not catch me at home one time.I did call to joma customer service.And i asked them can we set up pick up from ups hub?Because iam not at home most of the time.!So before that i was told from ups i have to call joma so they can do that because the package is restricted for pick up!JOMASHOP customer service did not help at alll.After asking me personal questions ,like where do i work ?!!!!!and am i Russian?!!!!what the hell?Because my name sounds like!I could not belive it.I was told they will not set up pick up from the hub!Its not secure?!!!!what?You have to provide gover id to pick up,so whats the problem?!!!NO WE CANT DO THAT!I was told to bring a friend at home to wait for ups !This is crazy!So after 2 attemps for del ups hold the package in the hub for a week and the i went there and took it with my id!Wooow,did not came on time sup to be a gift!So joma customer service did not now at all how to help!Also i was told because its been paid with paypal they cant set up pick up?!!How come your website accept paypal.There is not like if u pay with paypal you cant set up pick up.And if i cant how come i did!So i would not recomend jomashop.Such a waste of time very rude and not professional customer service.Also waste of time and money.Also dont wait your gift on time!
1 year ago
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Jomashop has a 3.6 average rating from 2,803 reviews

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