I received a Citizen Eco-Drive Chronograph that had missing links and was used. I immediately notified you with uploaded photos. did not hear back for two weeks, I emailed and the response was that you will not refund because the watch is used and missing links. Duh! that's why I returned the watch! you sold me a used watch and tried to blame me?! After multiple emails and phone calls, I finally talked to Jordi the supervisor. He said he will look into it. A day later, I got a refund of $133. The watch was $169 not including tax. WTF? You're charging me for shipping or restocking fee when you sold me a used watch? What kind of company is this? This is called Theft!