I bought a Raymond Weil watch from Jomashop and it has to be the worst customer service i have ever encountered and I think they totally avoid responsibility for anything. I bought a watch and it suddenly stopped working so I raised a repair ticket which took a while to get any kind of response. When they came back they asked that I send it in to their Brooklyn shop and will have to pay for all shipping costs. Whatever, fix the watch, right? Wrong. It took over 6 weeks to get back to me (which to be fair they warned it might) but for the work done it should take a day turnaround. The automatic timing weight on the back of the watch is clearly louder than when i sent it. When i first got the watch it was silent when it rotated, now you can hear it at arms length. Their diagnosis? my watch was magnetized by computers or electronics and stopped working. Now, after having it fixed, it is about 5 minutes slow after two days and does not sound right. I emailed them back and their response is that it must be magnetized again and that i cannot go on an airplane with the watch, have it near a computer, or near other watches.... Really? I cant go on an airplane with my watch?? How did you ship it back to me? USPS AIR?!?! okay... I have owned 3 automatic watches and have never had this be an issue. When you ping their customer service department its all a few sentence, fragmented, responses. Like a copy paste from here to there. They offered that i can pay to ship it back to be demagnitized again but i guess ill just take it local and see what they say here about this watch. No offer for return or refund... Trying to blame the magnetization as my fault and not their or manufacturer error. Terrible service.