My experience was bad from start to finish RMA #378014. I ordered an item and paid for expedited delivery the item didn't make it in time and I had to get something else at the last second. So I called and was told that under the circumstances a one time exception would be made and I would be credited the amount. I sent the item back with the paperwork. I never got anything back from Jomashop and followed up. I was then told their would be a restocking fee and I would not be credited the original amount but would get an in stor credit. I didn't receive that either. I followed up and and still got nothing back from them. So I emailed and was told I needed to call back again - where I started. I then received no responses to my emails. This started over a year ago and still no resolution. AVOID THEM...I have never had and experience like this, it was disappointment after disappointment.