I had the worst experience with Jomashop. I had bought a watch that was dead on arrival, I am not a regular watch buyer so I thought that maybe the battery was dead which I was fine replacing. Even though that seemed like a bad first impression on their product assurance, I was ok with replacing the battery myself. After trying that, it did not work. I reached out to customer service and they told me to charge it under lamp light. I did this for over 24 hours. Still did not work. I sent pictures and even a video of the watch hand moving, but not correctly as necessary. After getting the 3rd degree from customer service they did send me a return authorization. I sent the watch back and waited 2 weeks. Didn't hear anything. I reached out again and was told I didn't send it back in the original box. Why would the box it came in matter if you sent me a non working watch? Also the RA label said to use the box if possible not that it was a requirement. Again, the customer service was very short and acting like I was inconveniencing them. I would have a replacement watch that actually worked, if asking for a refund was such a burden. Terrible experience and very bad customer service Companies complain about Amazon but at least they don't interrogate you like the customer did something wrong when you get a product that doesn't work Over a month later and I'm still fighting for a new watch or a refund. Awful