Hi, my name is Haider Abbasi, and I've been talking to your bot. Please have a look at the chat summary. The bot has connected me with you to help me further. Gabi G joined the chat Just EatWe have shared answers to some FAQs relating to Just Eat and Coronavirus (COVID-19), Please visit our help page for more information. For all the latest official information on Coronavirus (COVID-19), please visit Public Health England and NHS websites. Gabi GHello Haider, you are through to Gabi G. I can see that you've been speaking with our ChatBot. Please bear with me while I catch up with the details. How can I assist you today? Haider Abbasihello i am not happy with my last order and i was told i would be contacted via email for a refund which has not happened it has been 48 hours 1233642264 my order number is this my reference ticket number was ID: 51478555 id like a refund plz Gabi GI am really sorry to hear that you haven't been contacted for the refund. I will do my best to help you. Haider Abbasii am still angry about this order not being fulfilled Gabi GThank you for this information. Please bear with me for a moment. Haider Abbasithanks hello Gabi GThank you for your patience. Haider Abbasiyou are welcome Gabi GI'm sorry to hear you haven't heard back from our investigations team yet. I can see the case is still open, so I want to reassure you your query has not been forgotten. I'm sorry but it would seem we may have a delay in processing these queries at present. I will make them aware you have chased this matter. Thank you for your patience. Haider Abbasii really dont think this is good enough i have waited almost 3 days now as you can see i have already deleted the app as this is cause for concern to me please i would like you to do something about this now i will be l;eaving reviews about this experience everywhere i can this is just unacceptable Gabi GI completely understand how frustrating this situation is for you and I can assure that our dedicated team will get in thouch with you as soon as possible. Haider Abbasith worst thing is it says it was delivered when i waited for 2 hours and noone came to deliver me and it still says delivered on the system and my money has been robbed Gabi GYes, I completely agree with you. as a customer myself, I understand how you feel. Haider Abbasii would like to chat to a manager if you please please put me through to a manager or the invesitgations team Gabi GThis is a serious matter, and this is exactly why issues like this are forwarded to our investigations team. As the customer's experience is of extreme importance to us, we want to make sure that things like this does not occur again in the future. Haider Abbasican i speak to a manager please? Gabi GYour case is open, which means that the investigations team is working on it in this moment. Haider Abbasithis is the same response ive been getting for two days now im not happy with this asnwer please get a manager Gabi GYes, I understand, however I can assure you that you will be contacted with a resolution by our investigations teamwithin the next 24 hours. Haider Abbasii am not going to wait another 24 hours i need to speak to someone higer uo please up* Gabi GI'm sorry you're not happy with the resolution I've offered, I understand that you haven't had the best experience. As requested, I will now escalate this a supervisor, who will review this query and will contact you on your registered phone number in the next 72 hours. Haider AbbasiIf he or she could contact me via email this will be much more helpful I asked to to resolve the issue quickly and you have given me 72 hours instead of 24 this is perfect thanks a lot for the faster response i will definately be taking pictures of this and putting it all over the review sites now thanks a bunch Gabi GI understand you completely, however this is the resolution that I am able to offer to you in this situation. Please accept my apologies for the inconvenience. Haider Abbasi that is fine it isnt your fault