Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.24

1.2 Rating 155 Reviews

5 %

of reviewers recommend Just Eat UK

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Metrics

1.2

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Just Eat UK 1 star review on 23rd April 2025

Anonymous

Just Eat UK 1 star review on 21st February 2025

Anonymous

Just Eat UK 1 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Illegal immigrants working in the platform.”

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Posted 3 hours ago

“I ordered through your app and the driver DROPPED my food on the ground outside my door, then tried to hand it to me. I refused it for obvious hygiene reasons. I received no food, no refund, and your support told me “there’s nothing we can do.” This is a serious breach of food safety. I expect a full refund. If not resolved, I’ll be reporting this to consumer protection agencies and sharing my experience across platforms.”

Helpful Report

Posted 3 days ago

“Just eat always delivers the orders very very late, beyond the estimated delivery time & the items are damaged in packaging most of the times”

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Posted 1 week ago

“Absolutely shocking service, I didn’t receive my order and they pretty much said I was lying over email. My order took 2 hours to het sent out at this point I had gone home and had a rider say he’d return the order to the restaurant clearly he didn’t love been scammed £18”

Helpful Report

Posted 1 week ago

“Company has gone downhill when you order food it never gets delivered...the courier marks it as delivered and takes the food for themselves. When you complain they do nothing and don't get a refund...I do not recommend I will stick with uber eats from now on”

Helpful Report

Posted 1 week ago

“Terrible service on four orders in the last 7 days. I was made to wait two hours over the estimated delivery time only to have the order cancelled by a courier well after the store had closed. Each order has been significantly late with items missing, some were marked out of stock whilst others I was still charged for but never received. I've had multiple drivers pick up the job and then drop it, wasting my time further and when I try to find an actual landline/human to talk to to rectify I'm directed to email. Myself, my partner and our family have used this service for years, with the occasional niggle, it's expected. But this is all in the space of a week, and when someone does respond it's the cookie cutter pre written nonsense, no genuine regret at having stolen money, (which is what it really is) or wasting hours of our time,which is by far the worst inconvenience. They don't want to fix things, they just want to take your money and fob you off. Well I'm reporting them to trading standards.”

Just Eat UK 1 star review on 4th July 2025

Helpful Report

Posted 1 week ago

“Usually it is fine, but last time my food arrived late and was barely warm.”

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Posted 2 weeks ago

“Customer service - rubbish well NOT be using the platform again”

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Posted 2 weeks ago

“My order was marked as received but I never saw it.”

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Posted 3 weeks ago

“Absolutely awful food cancel after being told it was on its way over an hour later but can’t complain on app and no apology or anything this has happened several times I’m going to delete it and if you don’t have it choose any other delivery app as it can’t be worse”

Helpful Report

Posted 1 month ago

“I placed an order never got it delivered and they have refused to refund”

Helpful Report

Posted 1 month ago

“The courier failed to deliver my order, but kept it for them selves. They reported the order as "delivered", but failed to show any evidence to support this claim. The Just Eat live map showed the courier stopped about two hundred metres from my home, for several minutes, then the map went to "delivered", so the courier could then make off with the entire order. Just Eat are taking the courier's word, rather than mine, the customer, even though I have three witnesses as well. Absolutely atrocious service! Guess who will be using Uber Eats instead from now on!”

Helpful Report

Posted 1 month ago

“Ordered food, i never got a texted code and despite showing the email and scteenshots of the order and it was the correct address they took my food away. No way to dispite or contact them. They took the mpney from my account and didnt deliver my food. Theft!!!”

Helpful Report

Posted 1 month ago

“My food didn’t arrived and it’s say delivered. I tried to get a refund and I was told the driver left it on a safe place basically outside on the streets so they can’t refund . Very disappointed and after more than decade , I will never use just eat ever again.”

Helpful Report

Posted 2 months ago

“Order didn't arrive, was told that the driver had left it on the doorstep, which is unusual as they won't leave it without the 4 digit code. Sent then my ring doorbell video to prove no delivery was received, still they don't believe me and refused to refund. Won't be using them again, disgraceful service.”

Helpful Report

Posted 2 months ago

“I’m disgusted with justeat. I ordered food for my children at 7pm. Waited 2 hours for the app to then tell me my food had been delivered when it had not. Went through all the stupid questions to be told they were looking into getting me a refund. At this point my poor kids were starving so I used the last of my money to get them something else seeming I would get A refund. Wrong 4 and a half hours later after my children had already eaten my order randomly shows up. I’m absolutely devastated no way to speak to a real person and the app is useless!”

Helpful Report

Posted 2 months ago

“For a few orders it was good, but 4 times my orders got randomly cancelled. I finally removed the app after it took 3 hours to receive our food, but already had to make other arrangements for food by that time before kids went to bed. The app said delivered at 19:05 in the future (actual time was 18:35), so not sure if the app is glitchy, not sure if your order gets accepted despite not having available delivery drivers, or perhaps delivery drivers accept the order but don't collect, or a combination of issues. On top of it all, customer services absolutely couldn't care either.”

Helpful Report

Posted 2 months ago

“Awful experience. I initially thought I might be the only one facing issues with missing orders, but now I see so many similar complaints. They don’t even have a proper helpline number to contact for urgent support — nowhere to properly raise an issue. I had to reorder my food through Deliveroo because of this mess. It’s truly disappointing how they blindly support their delivery drivers without properly verifying whether the order was actually delivered. Instead, they shift the blame onto customers with false claims like “you didn’t answer the call,” which is completely made up. Order no 567794470”

Helpful Report

Posted 2 months ago

“Delivered cold and delivery driver tried to invite himself into my house trying to be very persuaded i felt very uncomfortable as a disabled woman who lives alone when I emailed to complain I get a £9 good will credit won't be using just eat again”

Helpful Report

Posted 2 months ago

“Delivered product cold, the courier failed to use correct type of carrier (thermal bag), this resulted in product being stone cold when delivered and inedible. Having monitored the delivery process on the app it was slow clear yesterday the courier arrived later than the expected collection time adding to the reason food was cold when delivered. Just eat refused to accept liability, stating that they can not offer refunds due to food temperature. They charged a service charge gor delivery, I fo not see it unreasonable to expect them to deliver the food hot as per advertised and sold by restaurant.”

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Posted 2 months ago

Just Eat UK is rated 1.2 based on 155 reviews