Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.15

1.2 Rating 266 Reviews

3 %

of reviewers recommend Just Eat UK

Company Reviews

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Metrics

1.2

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 45%
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Just Eat UK 1 star review on 24th July 2025

Matt

Just Eat UK 1 star review on 23rd April 2025

Anonymous

Just Eat UK 1 star review on 21st February 2025

Anonymous

Just Eat UK 1 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

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“Extremely disappointed with my experience. My order was marked as 'delivered' by Just Eat, but it never arrived. When I contacted the restaurant, they confirmed the issue was with Just Eat. However, when I reached out to Just Eat support, I was trapped in a loop of being told to contact the restaurant, who in turn told me it was not their responsibility. To make matters worse, Just Eat has now refused my refund for food I never received. I am now forced to initiate a chargeback through my bank. Avoid this company at all costs. Order number :900991359”

Helpful Report

Posted 6 days ago

“My order number with Just Eat is 885 887 708. The food retailer is Tacos MX. I ordered from Just Eat a £23 Taco Mix but received a £16 Taco Box. The Taco Mix comprises 6 tacos but the Taco Box is just 3 tacos and some beans. I don’t eat beans and the tacos were saturated with beans gravy. I couldn’t eat them. There is a £7 difference in price so I complained to Just Eat who said there is nothing that can be done about the fact I received the wrong order. Just Eat also said there is nothing that could be done about the £7 difference in price. This is against the Consumer Rights act and Just Eat is in breach of the law. Don’t purchase from Just Eat as they have no respect for their customers and even less respect for the law.”

Helpful Report

Posted 3 weeks ago

“If i could give a zero i really would worst company to order through. Items were missing from my order and under the consumer rights act 2015 they are supposed to refund the money for these items. However they arw refusing without giving valid reasoning behind the refusal as i have asked numerous times as to why they refuse to give my money back fkr items i never recieved. Therefore reported to trading standards. Disgusting.”

Helpful Report

Posted 4 weeks ago

“Placed an order with a restaurant on Just Eat on Sunday at 7pm, I was then told at 19:30 that my order had been cancelled. not a great experience. I then placed another order with another restaurant and was told delivery should be made by 20:30. I was notified at 20:15'ish that my food was out for delivery. Roll on 8:45 and still no sign of the food, i stated on the app that my order had not arrived and i had to then wait another 5 minutes before I could ask for a status update from the restaurant at which point i stated it had still not arrived and I was told delivery would be made by 21:05. at 21:15 i was making a call to the restaurant to chase and the food arrived. the food was delivered by a taxi driver and was stone cold which you could feel when you touched the bag. I tried to refuse the delivery at that point but the taxi driver refused to take the bag back. i had waiting over two and a quarter hours since my original order, for a food that was ultimately inedible. The prawn Pakora and chips did not microwave at all well, and there was essentially only one dish salvaged out of the lot. I could not contact anyone abnout the order and was offered a 25% app credit which is worthless as i will not be using just eat again. I will be honest most of the food was put in the bin, We also had to start eating something else in the intervening wait. eating at after 9pm is really not good IMHO”

Helpful Report

Posted 1 month ago

“I wouldn't even give them 1 star if that was possible I ordered a McDonald's today from Whitburn it was rotten chips and burgers were cold like lay a while before sent out I then sent just eat a message to say not good quality and to be told hrs later they can't do anything there quick to take money for there service and rip there customers off avoid them at all cost scoffible a little better not much”

Helpful Report

Posted 1 month ago

“DRIVER STEALING FOOD! REFUSING REFUND! We had ordered a pizza to be delivered through just eat, the app showed the pizza was delivered (apparently) I then contacted papa john to chase my order thought just eat as it's hard to contact them. Papa John's have then gotten just eat to emails us. We showed proof we never received order. They still refused to do a refund, i then asked the to escalate this issue higher which the response was no to a refund. I have now taken action outside of just eat to resolve this issue. I have now had to pay papa John's direct to deliver. I will now and advise others to go direct straight to the main branch. Plus it's cheaper. SHAME ON YOU JUST-EAT!”

Helpful Report

Posted 1 month ago

“Spend thousands over 20 years since 2006 and they won't refund me £5. Disgraceful customer service that has no interest in hearing you out. They will just delegate it to a guy in India who does repeat copy and paste answers. I wish I could give a zero. App is now deleted and will never use you again. Great job over £5!!!”

Helpful Report

Posted 1 month ago

“Incredibly poor customer service when things go wrong. I placed a £34 order at burgerking, my food arrived with cold bottles of pop and chilled desserts on top of the hot food, all in one bag. Everything was cold. I contacted JE only to have to explain myself five times, request an escalation twice and be told that I am not entitled to any refund because my delivery driver arrived within 15 minutes of leaving the store and their policy states that for that reason im not entitled to any refund. Nobody reads my emails, im just getting the same policy response that they delivered the food on time”

Helpful Report

Posted 1 month ago

“On multiple occasions I've had items missing from my order and just eat never refunds anything. Don't waste your time with this service. They are useless and customer service won't do anything to help”

Helpful Report

Posted 1 month ago

“I ordered food. The food was cold. Went through the app and it said someone would get back to me. No one got back to me at all shocking customer service. I'll give just eats a miss and go get my food instead. Cut out the middle man or woman”

Helpful Report

Posted 2 months ago

“Won’t refund after missing 5 items and nearly £20 from my order. Disgusting.”

Helpful Report

Posted 2 months ago

“Ordered two pizza thin crust with BBQ base both pizza came with tomato base and thicker dough base. They were awful! Contacted just eat and they refused to refund or offer credit. I dint get what I ordered but according to them this is absolutely fine!!”

Helpful Report

Posted 2 months ago

“I am extremely dissatisfied with both the service and the resolution process provided by Just Eat. My order arrived incomplete, with two items missing. I reported the issue immediately and supplied photographic evidence. Despite this, my claim was rejected without explanation or meaningful investigation. This outcome is unacceptable. Under UK consumer law, customers are entitled to receive the goods they have paid for. Where goods are not supplied, a refund is the minimum expected resolution. Refusing this places the financial burden on the customer for a failure that occurred within Just Eat’s service. What is particularly troubling is the apparent lack of due process. My evidence was ignored, no clarification was sought, and the decision appears to have been made automatically. This is not simply a customer service issue — it raises serious questions about whether Just Eat’s dispute handling processes are aligned with consumer protection obligations. I am now out of pocket for items I did not receive. Unless this is resolved, I will be escalating the matter further.”

Helpful Report

Posted 2 months ago

“Order marked as delivered but the food never arrived. I contacted the driver and was waiting at the address, and there are message records confirming this. Despite this, Just Eat refused to issue a refund and failed to provide any valid proof of delivery (no photo, no GPS confirmation, nothing). Closing a case like this without evidence is unacceptable. I have now escalated this through my bank. Very disappointing experience and lack of accountability.”

Helpful Report

Posted 2 months ago

“If I could give 0 stars I would but it’s not allowing me to. Just eat is a scam and is absolutely pathetic. I placed an order through just eat and I spent over £100 my food took ages to come it arrived cold and half of my order was missing. I have tried contacting just eat about this and they have said they can not offer any compensation. I absolutely disgusted by this service and will not be ordering of this app ever again and my advice to everyone is to not use this app unless you want cold food or items missing from your order”

Helpful Report

Posted 2 months ago

“Deleted this app they are no good would not legitimately refund me ! I was genuinely asking as my delivery was cold and very late kept receiving texts to say late with no facilities to cancel my order”

Helpful Report

Posted 2 months ago

“Drivers now allowed to sit and wait for an hour for another order to come through whilst your food goes cold and inedible. I made an order via just eat and they turned up with the complete wrong order in a uber eats bag. Not only are they waiting for 2 or 3 just eat orders they're waiting for 2 or 3 uber eats orders. You can order food that's been sat for an hour then they deliver 5 other orders before they get to you. Absolutely disgusting. Then just eat say you got your cold food whats the problem, no refund for you. Now after waiting over an hour the greedy money grabbing delivery driver has cancelled my delivery. Do I get any explanation or an apology, no just the delivery driver cant be bothered so stuff you. NEVER AGAIN JUST EAT.”

Helpful Report

Posted 2 months ago

“£70 order never delivered – driver lied, refund refused I am a registered nurse and after a long shift I ordered over £70 worth of food through Just Eat. The order never arrived. The delivery driver falsely claimed there was “no access” to my front door. This is simply untrue. I live on the ground floor with a separate, clearly accessible entrance, and I provided full delivery instructions on the app explaining exactly how to reach it. I also have camera footage confirming the driver never came anywhere near my property. If the food was “delivered,” then it was clearly left on a public access path, where anyone could take it, which means it was never delivered securely or to me. Despite providing this information, Just Eat refused to issue a refund. So I have effectively paid £70 for food I never received, due to either driver dishonesty or negligence. This is completely unacceptable. Customers should not have to fight to prove non-delivery when there is clear evidence. I will now be escalating this to Trading Standards. Avoid using this service if you expect accountability.”

Helpful Report

Posted 2 months ago

“Not received my delivery. Have not also received my refund. Scammers!!”

Helpful Report

Posted 3 months ago

“Absolutely shocking experience. Ordered a burger and chips and received just fries. Called the restaurant and they admitted they only received fries on their system due to “technical issues.” So clearly something went wrong on the platform. Raised a claim the same night and got a lazy, copy-paste response saying the order was “correct.” No investigation, no accountability, nothing. Contested it again and was told they wouldn’t accept my claim because I’ve supposedly made “too many” — which is completely untrue. I haven’t raised an issue in months, and only ever do when something actually goes wrong. So let me get this straight: I pay for food I don’t receive, the error is acknowledged, and I still get refused a refund because of some made-up claim history? That’s not just poor service, that’s outright dismissive and dishonest. If this is how they treat customers, I won’t be using them again. And I’d strongly advise others to think twice — because if something goes wrong, don’t expect them to fix it. You have STOLEN MY MONEY!! Order no: 831870819”

Helpful Report

Posted 3 months ago

Just Eat UK is rated 1.2 based on 266 reviews