Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.15

1.2 Rating 270 Reviews

3 %

of reviewers recommend Just Eat UK

Company Reviews

Questions

Metrics

1.2

Based on 270 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 21%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Write Your review

Tell us how Just Eat UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Eat UK 1 star review on 24th July 2025

Matt

Just Eat UK 1 star review on 23rd April 2025

Anonymous

Just Eat UK 1 star review on 21st February 2025

Anonymous

Just Eat UK 1 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order never received cost £52 only one email received from just eat to say they would look into it unable to contact them by phone. Still not received order so angry with their customer service would certainly mot recommend them”

Helpful Report

Posted 2 weeks ago

“Items were missing from our meal. Not acceptable. Just Eat were not interested at all saying they could not give any refund. So you pay full price, and it wasn’t cheap, but do not get a full meal. They are a disgrace and should not be trading. Please use another platform to order your food.”

Helpful Report

Posted 3 weeks ago

“I ordered from just eat made a mistake with the restaurant put a cancellation in within 1 (ordered at 17.25pm cancelled at 17.26) minute and was refused a refund for £28 and was not given the meal.”

Helpful Report

Posted 1 month ago

“Driver had food for over 50 minutes and had food sat on heated seat when I told him food was cold and it needed changing he ask me if we want food or no in an aggressive manner I said no as it had been in his car for 50 mins. He put it back in his car and left but put order down as delivered reported to just eat and they won't refund money. £28.95 they have robbed off us however more upset as it was my daughter birthday meal. Fuming won't be using again disgusting you can't speak to noone and you just get an email saying no refund”

Helpful Report

Posted 1 month ago

“Extremely disappointed with my experience. My order was marked as 'delivered' by Just Eat, but it never arrived. When I contacted the restaurant, they confirmed the issue was with Just Eat. However, when I reached out to Just Eat support, I was trapped in a loop of being told to contact the restaurant, who in turn told me it was not their responsibility. To make matters worse, Just Eat has now refused my refund for food I never received. I am now forced to initiate a chargeback through my bank. Avoid this company at all costs. Order number :900991359”

Helpful Report

Posted 2 months ago

“My order number with Just Eat is 885 887 708. The food retailer is Tacos MX. I ordered from Just Eat a £23 Taco Mix but received a £16 Taco Box. The Taco Mix comprises 6 tacos but the Taco Box is just 3 tacos and some beans. I don’t eat beans and the tacos were saturated with beans gravy. I couldn’t eat them. There is a £7 difference in price so I complained to Just Eat who said there is nothing that can be done about the fact I received the wrong order. Just Eat also said there is nothing that could be done about the £7 difference in price. This is against the Consumer Rights act and Just Eat is in breach of the law. Don’t purchase from Just Eat as they have no respect for their customers and even less respect for the law.”

Helpful Report

Posted 2 months ago

“If i could give a zero i really would worst company to order through. Items were missing from my order and under the consumer rights act 2015 they are supposed to refund the money for these items. However they arw refusing without giving valid reasoning behind the refusal as i have asked numerous times as to why they refuse to give my money back fkr items i never recieved. Therefore reported to trading standards. Disgusting.”

Helpful Report

Posted 3 months ago

“Placed an order with a restaurant on Just Eat on Sunday at 7pm, I was then told at 19:30 that my order had been cancelled. not a great experience. I then placed another order with another restaurant and was told delivery should be made by 20:30. I was notified at 20:15'ish that my food was out for delivery. Roll on 8:45 and still no sign of the food, i stated on the app that my order had not arrived and i had to then wait another 5 minutes before I could ask for a status update from the restaurant at which point i stated it had still not arrived and I was told delivery would be made by 21:05. at 21:15 i was making a call to the restaurant to chase and the food arrived. the food was delivered by a taxi driver and was stone cold which you could feel when you touched the bag. I tried to refuse the delivery at that point but the taxi driver refused to take the bag back. i had waiting over two and a quarter hours since my original order, for a food that was ultimately inedible. The prawn Pakora and chips did not microwave at all well, and there was essentially only one dish salvaged out of the lot. I could not contact anyone abnout the order and was offered a 25% app credit which is worthless as i will not be using just eat again. I will be honest most of the food was put in the bin, We also had to start eating something else in the intervening wait. eating at after 9pm is really not good IMHO”

Helpful Report

Posted 3 months ago

“I wouldn't even give them 1 star if that was possible I ordered a McDonald's today from Whitburn it was rotten chips and burgers were cold like lay a while before sent out I then sent just eat a message to say not good quality and to be told hrs later they can't do anything there quick to take money for there service and rip there customers off avoid them at all cost scoffible a little better not much”

Helpful Report

Posted 3 months ago

“DRIVER STEALING FOOD! REFUSING REFUND! We had ordered a pizza to be delivered through just eat, the app showed the pizza was delivered (apparently) I then contacted papa john to chase my order thought just eat as it's hard to contact them. Papa John's have then gotten just eat to emails us. We showed proof we never received order. They still refused to do a refund, i then asked the to escalate this issue higher which the response was no to a refund. I have now taken action outside of just eat to resolve this issue. I have now had to pay papa John's direct to deliver. I will now and advise others to go direct straight to the main branch. Plus it's cheaper. SHAME ON YOU JUST-EAT!”

Helpful Report

Posted 3 months ago

“Spend thousands over 20 years since 2006 and they won't refund me £5. Disgraceful customer service that has no interest in hearing you out. They will just delegate it to a guy in India who does repeat copy and paste answers. I wish I could give a zero. App is now deleted and will never use you again. Great job over £5!!!”

Helpful Report

Posted 3 months ago

“Incredibly poor customer service when things go wrong. I placed a £34 order at burgerking, my food arrived with cold bottles of pop and chilled desserts on top of the hot food, all in one bag. Everything was cold. I contacted JE only to have to explain myself five times, request an escalation twice and be told that I am not entitled to any refund because my delivery driver arrived within 15 minutes of leaving the store and their policy states that for that reason im not entitled to any refund. Nobody reads my emails, im just getting the same policy response that they delivered the food on time”

Helpful Report

Posted 3 months ago

“On multiple occasions I've had items missing from my order and just eat never refunds anything. Don't waste your time with this service. They are useless and customer service won't do anything to help”

Helpful Report

Posted 3 months ago

“I ordered food. The food was cold. Went through the app and it said someone would get back to me. No one got back to me at all shocking customer service. I'll give just eats a miss and go get my food instead. Cut out the middle man or woman”

Helpful Report

Posted 4 months ago

“Won’t refund after missing 5 items and nearly £20 from my order. Disgusting.”

Helpful Report

Posted 4 months ago

“Ordered two pizza thin crust with BBQ base both pizza came with tomato base and thicker dough base. They were awful! Contacted just eat and they refused to refund or offer credit. I dint get what I ordered but according to them this is absolutely fine!!”

Helpful Report

Posted 4 months ago

“I am extremely dissatisfied with both the service and the resolution process provided by Just Eat. My order arrived incomplete, with two items missing. I reported the issue immediately and supplied photographic evidence. Despite this, my claim was rejected without explanation or meaningful investigation. This outcome is unacceptable. Under UK consumer law, customers are entitled to receive the goods they have paid for. Where goods are not supplied, a refund is the minimum expected resolution. Refusing this places the financial burden on the customer for a failure that occurred within Just Eat’s service. What is particularly troubling is the apparent lack of due process. My evidence was ignored, no clarification was sought, and the decision appears to have been made automatically. This is not simply a customer service issue — it raises serious questions about whether Just Eat’s dispute handling processes are aligned with consumer protection obligations. I am now out of pocket for items I did not receive. Unless this is resolved, I will be escalating the matter further.”

Helpful Report

Posted 4 months ago

“Order marked as delivered but the food never arrived. I contacted the driver and was waiting at the address, and there are message records confirming this. Despite this, Just Eat refused to issue a refund and failed to provide any valid proof of delivery (no photo, no GPS confirmation, nothing). Closing a case like this without evidence is unacceptable. I have now escalated this through my bank. Very disappointing experience and lack of accountability.”

Helpful Report

Posted 4 months ago

“If I could give 0 stars I would but it’s not allowing me to. Just eat is a scam and is absolutely pathetic. I placed an order through just eat and I spent over £100 my food took ages to come it arrived cold and half of my order was missing. I have tried contacting just eat about this and they have said they can not offer any compensation. I absolutely disgusted by this service and will not be ordering of this app ever again and my advice to everyone is to not use this app unless you want cold food or items missing from your order”

Helpful Report

Posted 4 months ago

“Deleted this app they are no good would not legitimately refund me ! I was genuinely asking as my delivery was cold and very late kept receiving texts to say late with no facilities to cancel my order”

Helpful Report

Posted 4 months ago

Just Eat UK is rated 1.2 based on 270 reviews