Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.20

1.2 Rating 187 Reviews

4 %

of reviewers recommend Just Eat UK

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Metrics

1.2

Based on 187 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Just Eat UK 1 star review on 24th July 2025

Matt

Just Eat UK 1 star review on 23rd April 2025

Anonymous

Just Eat UK 1 star review on 21st February 2025

Anonymous

Just Eat UK 1 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Idiot Just Eat delivery person cycling erratically whilst using using a mobile phone on the pavement. Franciscan Way, Ipswich 31/10/25 12:34hrs”

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Posted 3 days ago

“Idiot Just Eat delivery person cycling erratically and dangerously through Vernon Street and Bridge Street, Ipswich 05/10/25 12:08hrs. DO THESE IDIOTS NOT KNOW THE MEANING OF A RED TRAFFIC LIGHT?”

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Posted 4 days ago

“These are criminals. They violate their customers' rights regarding order cancellations and refunds. There is no customer service. No emails, phones or chance to contact a real person. Only chat with AI. They even violate their own policies regarding order cancellations and refunds. The worst service I have ever received or more accurately, I have never received :(”

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Posted 5 days ago

“Food arrived 45 minutes late and was stone cold, only edible thing was the salad, gave the restaurant a one star review and just eat changed it to two stars. Contacted customer service who refused the refund and said I had no case, untrustworthy company, never using them again”

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Posted 6 days ago

“First order, plenty of missing/wrong items. I reported the items missing and was met with a simple "We've investigated in detail and won't be able to refund you based on the information we have." I'd love to know what information they have, because part of the order was clearly missing and some was plain wrong. I even had pictures of the food received, but they don't give you a chance to provide the proof, it's a joke. The refund doesn't even bother me, which wouldn't have even covered the missing items, let alone the delivery fees and service fees they add on top, meaning I'd still be out of pocket regardless, and that's not to mention the inconvenience of waiting 40 minutes and then having to arrange food for the people whose order was messed up. Their prices are comparable to their competitors except their competitors provide proper customer service. I deleted my account after one order, that should tell you all you need to know, steer clear of JustEats. I wouldn't order with them again if it was free.”

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Posted 1 week ago

“This company is the worst won't even del with missing order items”

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Posted 4 weeks ago

“Terrible after service AVOID”

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Posted 4 weeks ago

“Ordered food on 1st October 2025, arrived late, damaged and stone cold. Contacted customer service, who wanted to give me £7 back on an order over £30. Of which I rejected. Requested a copy of their refund policy under the Freedom of Information. Guess what no policy. As of today, I am taking Just Eat to court. I will let people know of the outcomes. But this company needs to take responsibility for their actions.”

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Posted 1 month ago

“Delivery over an hour late. The App showed that the delivery driver was at the takeaway to collect the order when he wasn't. I know this because I telephoned the takeaway. Just Eat has no contact number to complain.Just Eat will be able to track how late delivery is and so could offer compensation for not doing what they say they do , which is "delivering food". Bet Just Eat don't , they are too busy advertising . If they do then I will change my review.”

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Posted 1 month ago

“See my photo where their disgusting food went Who eats a fried egg that's like rubber after being kept lukewarm for an hour. Apparently Pete from Just Eat customer service who thinks its still consumable? What does he dine on at home, canine faeces perhaps, ok if its warm?”

Just Eat UK 1 star review on 23rd September 2025

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Posted 1 month ago

“Keep away.Delivery driver left my food outside my building on pavings.No change to get refund”

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Posted 1 month ago

“Absolutely dreadful service,waiting ages for an order with delivery times changing constantly,after waiting one hour and another 56 minute to wait I contacted them via Facebook received no reply and I cancelled the order Justeat refuses to refunded this is a joke o wonder where the food is kept is as they clam the food was ready soon after I ordered 2 hours earlier!”

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Posted 1 month ago

“I’ve had several problems with just eat over the past few years, especially their customer service. Today I ordered a pizza and I was waiting over an hour for it. Suddenly, the just eat app said that my order was delivered. I tried to contact them, but I already know that’s impossible. I finally got through to their texting system, but that was no better than the only phone number they have which isn’t even for customers. The person whom I was testing definitely felt like a robot - there was too much copy and paste dialogue. Finally I called the restaurant and within a minute they resent my order. Five stars to Domino’s, zero stars to just eat.”

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Posted 1 month ago

“Item missing from Chinese takeaway order. Contacted Just Eat but they won’t refund me. Dishonest and illegal. Won’t be ordering from them again. This has happened twice now and Just Eat send the same template replies every time, no matter how many times you reply. I strongly suggest avoiding them at all costs.”

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Posted 1 month ago

“I've ordered food for the first time.on this app. And never get my food delivered. On the app it shows food delivered. I came out to see where the delivery man is but no sign. I admit having received 2 calls from unknown numbers but the delivery person never waited for me to response back. Instead I think the delivery person left. How much time do you think the delivery person has waited before leaving away with my food, 5 mins, 10 mins or an hour? I lost my money, my food, my lunch time looking around for my food and above that they took away my food. Where did they deliver it and to whom? They do not want to refund my money, ok but where's my food? Has it been given to charity or to feed a poor animal or the delivery person got a meal for free? I would never trust such a service again specially you can't get phone support. Only email support, which is unreliable for me.”

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Posted 1 month ago

“If below one star was a thing that's what I would put. Advised by Just Eat to cancel an order as I accidentally put the wrong address, cancelled the order to reorder but Just Eat decided that the restaurant had started making the order which they hadn't as they contacted me and just eat charged me the full amount for the order. Now I have to wait 7 days for a reply from someone in customer support. Absolutely shocking that you lie to customers and advise them to do things and keep the money. I will be taking this as far as I can so anyone else please find the Reddit post and supply any information you have”

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Posted 2 months ago

“Food was ready at the restaurant at 6.14pm and was eventually delivered to us at 7.36pm absolutely stone cold. But apparently Just Eat thinks this is acceptable. Appalling customer service when I raised this complaint with them.”

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Posted 2 months ago

“Just Eat is barely acceptable as a fast food platform. The app and website work fine and there's sometimes good offers that make the service fees worth it. Most orders go without a hitch. Where Just Eat completely fails is the customer service, as it is non-existent. You cannot get anyone in real-time as your order continues to push farther and farther beyond your delivery time. The only way to contact support is via email, and this takes days just to get a limited response with no apology or even explanation. It is no wonder takeaways are leaving the platform for the others.”

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Posted 2 months ago

“I cancelled an order that I was waiting nearly an hour for and the delivery times kept changing. the screen said that the food wasn't even being prepared and that the restaurant was still waiting for a driver. I only got a partial refund and I cannot find anywhere to complain to just eat. so they have just stolen my money because they didn't have any drivers available. They have gotten so bad with delivery times over the last few months with most delivery's for me now taking over an hour.”

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Posted 2 months ago

“Thieves of the highest order. Unable to deliver a order. Utter refusal to refund to me or the restaurant Disgusting behaviour from every person I spoke. Refused to allowed me to make a formal complaint, even going as far as to close webchat. Utterly incomprehensible behaviour.”

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Posted 2 months ago

Just Eat UK is rated 1.2 based on 187 reviews