Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.17

1.2 Rating 219 Reviews

4 %

of reviewers recommend Just Eat UK

Company Reviews

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Metrics

1.2

Based on 219 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Just Eat UK 1 star review on 24th July 2025

Matt

Just Eat UK 1 star review on 23rd April 2025

Anonymous

Just Eat UK 1 star review on 21st February 2025

Anonymous

Just Eat UK 1 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Idiot JustEat delivery person riding illegal e-bike once again recklessly and illegally in the middle of the road in the wrong direction in Upper Brook Street, Ipswich 21/12/25 11:21hrs”

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Posted 16 hours ago

“Idiot Just Eat delivery person cycling illegally and erratically Stoke Street, Ipswich 17/12/25 13:28hrs. Do your staff not understand the meaning of a red traffic light?”

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Posted 3 days ago

“Idiot JustEat delivery person riding illegal e-bike recklessly and illegally in the middle of the road in the wrong direction in Upper Brook Street, Ipswich 14/12/25 11:30hrs”

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Posted 6 days ago

“Service charges are ridiculous. I did a order today and they added 11% service charge.”

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Posted 1 week ago

“Late night visit ringing the doorbell and knocking on the door. Elderly father jumping up to get to the door, no visitors expected. Trying to tell the delivery man from Just Eat we didn’t order anything, no apology, no regard just an inconvenience to him and the company I guess.”

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Posted 1 week ago

“What a joke, tried to charge £8 more than the takeaway direct and then added a service charge too”

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Posted 1 week ago

“Idiot JustEat delivery person riding illegal e-bike recklessly and illegally in pedestrianized area of St Lawrence Street, Ipswich 13/12/25 12:07hrs”

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Posted 1 week ago

“Would rather walk 100 miles than order through these. Constant late deliveries. When they did eventually give me a discount took it back plus money out of my account and never paid it back when order was cancelled when it was 1 hr late again. Waste of time company. Deleted and use restaurants direct. Cheaper and better service”

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Posted 1 week ago

“Justeat is really the worst delivery food ever! The waiting time exceed minimum 1h and can go until 4h!!!!!! Also if you want to cancel they fully charge you for your order! They also don't refund for food arriving cold! Really don't advise to order from it!!!”

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Posted 2 weeks ago

“Absolutely awful. I tried to place an order and it duplicated due to an app issue (app said "something has gone wrong". The order went through twice, including the same food twice, and premium membership twice!? The company have been shocking to deal with and refusing to help, THEY WON'T EVEN LET ME CANCEL THE SECOND PREMIUM MEMBERSHIP!? So at this point I've paid for 2 premium memberships, and two identical meals, one of which was not even touched. When the error was spotted by us, which was less than 1 minute after the transaction, we tried to cancel it, and they said they would be TAKING FULL PRICE!.”

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Posted 2 weeks ago

“Idiot Just Eat delivery person cycling illegally and erratically on the pavement. Old Cattle Market, Ipswich 03/12/25 10:49hrs”

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Posted 2 weeks ago

“Awful experience, no customer service anymore. No one to speak to about an order, live chat with AI that just sends you round in circles and not getting anywhere. No number to ring. Food tool 2 hours to be delivered, and was cold. No way to cancel midway through. It’s even difficult to complain. Used to be a good company but has just gone downhill.”

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Posted 2 weeks ago

“Ordered our desserts at 17.50 waited until 20.50 and still no delivery so cancelled and they stole £36.69 about 100% cancellation fee robbing bastards fcuk Justeat all about uber eats now .”

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Posted 2 weeks ago

“Idiot JustEat delivery person riding illegal e-bike recklessly and illegally in pedestrianized area of Dial Lane, Ipswich 26/11/25 12:01hrs”

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Posted 3 weeks ago

“Ordered meal for sick elderly parent recently out of hospital. Only one message received confirming order. Restaurant confirmed that the order was cooked but no driver collected it. HOWEVER, Just Eat said it was delivered. Diabetic elderly left hungry and needing assistance to get a meal after waiting over 4hrs. Just Eat not responding to messages. No refund. NEVER AGAIN. Diabolical company”

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Posted 3 weeks ago

“They change your review stars, gave two 1 star reviews and they upped them to 2 stars and 2.5 stars on the public page. Surely this isn’t allowed!”

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Posted 3 weeks ago

“Idiot Just Eat delivery person riding illegal e-bike erratically on the pavement. St Peters Wharf, Ipswich 26/11/25 12:57hrs”

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Posted 3 weeks ago

“Idiot Just Eat delivery person cycling illegally and dangerously, through a red light at pedestrian crossing and then along the pavement. Bridge Street and St Peters Wharf, Ipswich 24/11/25 12:47hrs”

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Posted 3 weeks ago

“Idiot Just Eat delivery person cycling illegally and erratically on the pavement. Museum Street, Ipswich 22/11/25 11:33hrs”

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Posted 3 weeks ago

“Terible company food arrived late and the driver had spilt the drink all over the food, he didnt speak any english to explain yhe order was damaged and i was refused a refund. I strongly advise never to use this company.”

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Posted 4 weeks ago

Just Eat UK is rated 1.2 based on 219 reviews