Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.16

1.2 Rating 263 Reviews

3 %

of reviewers recommend Just Eat UK

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Metrics

1.2

Based on 263 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Just Eat UK 1 star review on 24th July 2025

Matt

Just Eat UK 1 star review on 23rd April 2025

Anonymous

Just Eat UK 1 star review on 21st February 2025

Anonymous

Just Eat UK 1 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“one star. its just awful experience. they have send driver at my property that ate half of my order and denied a refund. the driver was as well smoking at the property and when I reported it I got no response. The customer service it just 0/10 not even 1/10. better use user eats that this. On top of that there is no traceability of the drivers like Uber eats where we can see the driver in real time. My rating will be 0 out of 100”

Helpful Report

Posted 2 months ago

“Our order took over 2 hours to arrive, the first time we let it go but this is the 3rd time and even the shop we purchased from said they are the worst”

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Posted 2 months ago

“Idiot Just Eat delivery rider on -bike went through red light at a pedestrian crossing on Bridge Street, then through red traffic light on Stoke Street, Ipswich. 24/03/26 13:00hrs . DO YOUR STAFF NOT UNDERSTAND THE MEANING OF A RED LIGHT?”

Helpful Report

Posted 2 months ago

“The status report on the app told us that our order had been collected by the courier and was on the way. It was four minutes from delivery. Then a note popped up stating that the courier couldn't be contacted but don't worry, your order will arrive shortly. And then Just Eat cancelled it, without explanation, and suggested we might want to order something else. The restaurant rang, asking if we'd cancelled, and confirmed they'd handed over nearly £50 worth of food to the courier who Just Eat had sent. The obvious conclusion is that he has stolen it. No contact phone number nor any other readily available mechanism for lodging a complaint. We've used Just Eat for years but I can't see us giving them any more business. The conclusion I draw from this is that they anticipate a percentage of the orders which they process being stolen by people who they employ off the street but that they don't care because it's a small proportion of their turnover.”

Helpful Report

Posted 2 months ago

“Worst customer service I've ever encountered.”

Helpful Report

Posted 2 months ago

“Accepts orders with no drivers. App is terrible can’t even cancel. Restaurant can’t help.”

Helpful Report

Posted 2 months ago

“Poor customer service. Not helpful when we called to say our delivery was 2 hours late and ice cold despite the app saying it was 30mins away!!”

Helpful Report

Posted 2 months ago

“The service provided by Just Eat has been appalling. Our pizza has gone 'missing' twice, ie eaten by the delivery driver, but getting through to Just Eat to complain is nigh on impossible. Having lost over £40, they should be ashamed of stealing our, and many others', hard earned cash. I intend to write to Watchdog as Just Eat's unacceptable behaviour needs to be made public so that no-one uses them again.”

Helpful Report

Posted 3 months ago

“3 time the delivery drivers have stolen… 3 time the delivery drivers have stolen our food one order being £40 which we was told we would have to order again and wait for a refund. (No refund) AVOID THIS COMPANY use deliveroo they have honest drivers.”

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Posted 3 months ago

“Completely scammers ,fraud I did ordered from restaurant but buy mistake ordered wrong item so have straight canceled ,on the main time have called restaurant to tell I done mistake They said don’t worry Just Eat will give you refund we will send you order you ca. pay on delivery witch I did Just eat charge me £26 for nothing ,to get my origin order completely cold food Please avoid this company It’s fraud”

Helpful Report

Posted 3 months ago

“Scammed by delivery driver! I waited 2 hours for my takeaway to be delivered and when the app said it was due, the delivery driver phoned me and said there wasn’t any food as there was a glitch in the app. He said if I gave him the delivery code and then call the restaurant they would organise a refund. I gave him the code over the phone, he marked it as delivered and drove off with my food! I called the restaurant who told me to contact just eat directly. I attempted to call the delivery driver back but surprisingly, he had blocked my number. I reported to just eat and the response I got was that my food was registered as delivered. I know it was because I was scammed by one of their delivery drivers and I’d told them these details in my complaint. This can’t be the first time this driver has scammed customers and there must be a pattern.”

Helpful Report

Posted 3 months ago

“SENT A DISCOUNT CODE WONT LET YOU USE IT USELESS WHATS THE POINT”

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Posted 4 months ago

“I ORDED ICE LAND SHOPPING AROUND £80 TO £90, THE DRIVER SAID ON THE MAP HE/SHE IS OUT SIDE WHEN I HAVE GONE TO CHEACK THERE WAS NO ONE THERE AND HE/SHE HAS PUT THE FOOD AS DELIVERED. So i have no food at this point and i can’t even contact them as i have ordered as a guest, so i tried sending them a E-mail about this i sent it THREE times and got no reply. i am shocked at how bad just eat can be don’t order from there they are soo bad at dealing with orders even the other day i thought let me give them a chance as they are cheaper than Uber eats to order drinks for Christmas and new years, I ordered one drink or two i get something completely different and they charge me for it when, i try to complain they say they can’t do anything about it??? what kind of company is just eat such a crappy place to order from they are a rip off and have no morals they don’t take the customers interest on top of that when they make the mistake and accountable for it they tried to avoid fixing the problem, to be honest don’t order from just eat they are going to make you have a bad day, and if you are ordering food for three days you won’t get even one days food and they won’t even give you a refund such a POOR place just eat is, bad customer serves, bad communication, Can’t give you a refund when they know they’re in the wrong. Just don’t order from there unless you want a KID to deal with you’re order.”

Helpful Report

Posted 4 months ago

“Just Don't Eat...Truly abysmal customer service...they do not like giving out refunds/vouchers for genuinely low-grade product...too many places now dishing up bin-grade food and expecting folks just to put up with it...I objected and JE decided I was confused about 'variation' in food...when in fact what I got was basically inedible...Ive closed my account will never use them again and will go direct to the shop/take out.”

Helpful Report

Posted 5 months ago

“Idiot Just Eat delivery person cycling illegally and erratically on pavement with no regard from pedestrians Upper Brook Street, Ipswich 05/01/26 13:28hrs”

Helpful Report

Posted 5 months ago

“I had to cancel an order as I called the restaurant within minutes of placing an order to check they can handle my child's allergen safely, they are coeliac accredited but on this occasion they couldn't cater for us due to issues in their kitchen so I cancelled the order with both the restaurant and just eat however I can't get a refund even though I cancelled within minutes and explained this was beyond my control, I can't feed my child unsafe food. I got through to an advisor who closed the conversation as they couldnt help me and theres no one else to call or speak with. I will make sure I never use their service again and would encourage everyone to be aware of them!”

Helpful Report

Posted 5 months ago

“Poor service and worse food Ordered from Burger King Braunton road Barnstaple, the food arrived very late after multiple updates saying that there wasn't a driver available. When it did eventually arrive the food was cold and some of the order was wrong. Phoned Burger King who frankly couldn't care less and did not very to resolve in any way. Tried contacting Just Eat Customer services but this is near on impossible. Ultimately the food went in the Bin. Very poor experience all around. Could not recommend to use them in any way”

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Posted 5 months ago

“Having the reviews was the only real benefit. Done with the app, just deleted it.”

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Posted 5 months ago

“Idiot Just Eat delivery person cycling illegally and erratically on pavement Bridge Street, Ipswich 29/12/25 13:40hrs”

Helpful Report

Posted 5 months ago

“Idiot Just Eat delivery person cycling illegally and erratically on pavement Bridge Street, Ipswich 29/12/25 13:40hrs”

Helpful Report

Posted 5 months ago

Just Eat UK is rated 1.2 based on 263 reviews