Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.17

1.2 Rating 219 Reviews

4 %

of reviewers recommend Just Eat UK

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Metrics

1.2

Based on 219 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Just Eat UK 1 star review on 24th July 2025

Matt

Just Eat UK 1 star review on 23rd April 2025

Anonymous

Just Eat UK 1 star review on 21st February 2025

Anonymous

Just Eat UK 1 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“courier left food at the main entrance of the flats where i live, courier said he left it outside my sreet door proberly took it for himself,refused to give my 27.18 back ,there couriers are idiots, i had to give 1 star or else couldnt leave negative feedback they deserve minus stars,i will never order from them again,and everyone should avoid......just useless idiots..........”

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Posted 1 month ago

“Two idiot JustEat delivery persons cycling recklessly and illegally in pedestrianized area of Giles Circus, Ipswich 18/11/25 11:20hrs”

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Posted 1 month ago

“Two idiot JustEat delivery persons cycling recklessly and illegally in pedestrianized area of Giles Circus, Ipswich 18/11/25 11:20hrs”

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Posted 1 month ago

“Well after usung them for years I have finally had enough. On Friday night, I ordered food from a place 5 mins from where I live. It said delivery would be 20 mins. As soon as I paid, it jumped up to 30-40 mins. Annoying in itself. After 40 mins it still wasn’t even being prepared. So delivery time just kept going up. I tried to cancel it, 10 mins later I tried again, then a third time… and a fourth. Eventually they made the food and delivery driver got it. I messaged him straight away on the app saying I have cancelled four times, please do not deliver to my house. It had already been over an hour at this point and I just wanted to go to bed. Delivery driver was sat outside my house for 20 mins asking Justeat what he should do and they weren’t responding. So he came to the door with my freezing cold food. He said just complain it is cold and you will get the refund. I had already paid for it so took the food, too cold to eat, ruined, soggy awful chips. £23 worth of food, then they offer a £5 refund. Are you serious? I have been emailing them for days about how the delivery went up loads, the fact I cancelled it four times, the fact I said don’t deliver it, but they still did… got me out of bed to accept freezing cold food and a £5 refund. Had enough of them. Don’t use them, the useless liars.”

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Posted 1 month ago

“Items often missing Latest order never arrived. Asking for a refund makes you feel ike you are begging”

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Posted 1 month ago

“Idiot JustEat delivery person cycling recklessly and illegally in pedestrianized area of Butter Market, Ipswich 16/11/25 11:37hrs”

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Posted 1 month ago

“I order food for my daughter at 4:30 pm. Only far from 2 miles. More than after 2 hours also it’s not came. They are saying they assigned driver, and always changing timing. At last my daughter slept without food. Poor service. I won’t order again from just eat”

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Posted 1 month ago

“ordered food came cold. complained dont want to know .bearing in mind I order twice a week never complained before”

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Posted 1 month ago

“Awful customer service, items missing from orders often, no refunds, just thanks for your understanding. Has gone beyond a joke now. Never using just eat again, Deliveroo far better.”

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Posted 1 month ago

“My first time using just eat. Ordered food at 6pm from phat fish and chips southampton, chased it an hour later, the time slot kept changing. Phoned the shop they said it was ready but not collected. They said there is no way to cancel the order, you can't cancel on just eat either. Bottom line is it sat on tge counter for 2 hours until the delivery person collected it and tried to deliver it at 9.10pm. The food was in an open carrier bag. Told him to go away and take it back, he sat outside the house for 10mins, probably eating cold fish and chips. The worst service and double the cost”

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Posted 1 month ago

“WILL NEVER ORDER FROM THEM AGAIN I ordered some food and an item was missing. I advised and expected a refund of that one item. No, it was refused and after asking 3 times now for a clear answer as to WHY they expect me to pay for something I did not receive I am told, it is their final decision and if anything further I am to go to their help page!!!!! This is a simple request and they refuse to give any reason other than NO. Not good enough.”

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Posted 1 month ago

“Idiot JustEat delivery person riding an e-bike recklessly and illegally in pedestrianized area of Tavern Street, Ipswich 06/11/25 12:20hrs”

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Posted 1 month ago

“Idiot Just Eat delivery person cycling erratically whilst using using a mobile phone on the pavement. Franciscan Way, Ipswich 31/10/25 12:34hrs”

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Posted 1 month ago

“Idiot Just Eat delivery person cycling erratically and dangerously through Vernon Street and Bridge Street, Ipswich 05/10/25 12:08hrs. DO THESE IDIOTS NOT KNOW THE MEANING OF A RED TRAFFIC LIGHT?”

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Posted 1 month ago

“These are criminals. They violate their customers' rights regarding order cancellations and refunds. There is no customer service. No emails, phones or chance to contact a real person. Only chat with AI. They even violate their own policies regarding order cancellations and refunds. The worst service I have ever received or more accurately, I have never received :(”

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Posted 1 month ago

“Food arrived 45 minutes late and was stone cold, only edible thing was the salad, gave the restaurant a one star review and just eat changed it to two stars. Contacted customer service who refused the refund and said I had no case, untrustworthy company, never using them again”

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Posted 1 month ago

“First order, plenty of missing/wrong items. I reported the items missing and was met with a simple "We've investigated in detail and won't be able to refund you based on the information we have." I'd love to know what information they have, because part of the order was clearly missing and some was plain wrong. I even had pictures of the food received, but they don't give you a chance to provide the proof, it's a joke. The refund doesn't even bother me, which wouldn't have even covered the missing items, let alone the delivery fees and service fees they add on top, meaning I'd still be out of pocket regardless, and that's not to mention the inconvenience of waiting 40 minutes and then having to arrange food for the people whose order was messed up. Their prices are comparable to their competitors except their competitors provide proper customer service. I deleted my account after one order, that should tell you all you need to know, steer clear of JustEats. I wouldn't order with them again if it was free.”

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Posted 1 month ago

“This company is the worst won't even del with missing order items”

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Posted 2 months ago

“Terrible after service AVOID”

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Posted 2 months ago

“Ordered food on 1st October 2025, arrived late, damaged and stone cold. Contacted customer service, who wanted to give me £7 back on an order over £30. Of which I rejected. Requested a copy of their refund policy under the Freedom of Information. Guess what no policy. As of today, I am taking Just Eat to court. I will let people know of the outcomes. But this company needs to take responsibility for their actions.”

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Posted 2 months ago

Just Eat UK is rated 1.2 based on 219 reviews