Name: Just Eat UK
Rating: 1.65

“Customer service is an absolute joke. If you can even call them customer service, as a customer I can say I am deeply dissapointed. My money has been taken away from me with no delivery as they had none in the area. And apparently this is okey within their policy to take my money with no refund. What a JOKE. NEVER ORDER FROM THEM.”

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Posted 11 months ago

“Waited over 2 hours and haven't even been assigned a driver for the food or offered an immediate refund. This app is an utter joke! Do not use one of the worst I've used 😡”

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Posted 11 months ago

“Terrible customer service Terrible customer service I had gift cards to redeem to buy food to a work place party i redeem the gift cards on my account and one of it disappeared The customer service said that they could see it in my account but they could not solve the problem After 6 days trying my hardest to contact someone at just eat no one bothered. I lost £50. I think i was stolen buy them There is no customer service, just bad chat box with only automatic answers Terrible Very more will use them Please be far from this company”

Helpful Report

Posted 2 years ago

“Hi, my name is Haider Abbasi, and I've been talking to your bot. Please have a look at the chat summary. The bot has connected me with you to help me further. Gabi G joined the chat Just EatWe have shared answers to some FAQs relating to Just Eat and Coronavirus (COVID-19), Please visit our help page for more information. For all the latest official information on Coronavirus (COVID-19), please visit Public Health England and NHS websites. Gabi GHello Haider, you are through to Gabi G. I can see that you've been speaking with our ChatBot. Please bear with me while I catch up with the details. How can I assist you today? Haider Abbasihello i am not happy with my last order and i was told i would be contacted via email for a refund which has not happened it has been 48 hours 1233642264 my order number is this my reference ticket number was ID: 51478555 id like a refund plz Gabi GI am really sorry to hear that you haven't been contacted for the refund. I will do my best to help you. Haider Abbasii am still angry about this order not being fulfilled Gabi GThank you for this information. Please bear with me for a moment. Haider Abbasithanks hello Gabi GThank you for your patience. Haider Abbasiyou are welcome Gabi GI'm sorry to hear you haven't heard back from our investigations team yet. I can see the case is still open, so I want to reassure you your query has not been forgotten. I'm sorry but it would seem we may have a delay in processing these queries at present. I will make them aware you have chased this matter. Thank you for your patience. Haider Abbasii really dont think this is good enough i have waited almost 3 days now as you can see i have already deleted the app as this is cause for concern to me please i would like you to do something about this now i will be l;eaving reviews about this experience everywhere i can this is just unacceptable Gabi GI completely understand how frustrating this situation is for you and I can assure that our dedicated team will get in thouch with you as soon as possible. Haider Abbasith worst thing is it says it was delivered when i waited for 2 hours and noone came to deliver me and it still says delivered on the system and my money has been robbed Gabi GYes, I completely agree with you. as a customer myself, I understand how you feel. Haider Abbasii would like to chat to a manager if you please please put me through to a manager or the invesitgations team Gabi GThis is a serious matter, and this is exactly why issues like this are forwarded to our investigations team. As the customer's experience is of extreme importance to us, we want to make sure that things like this does not occur again in the future. Haider Abbasican i speak to a manager please? Gabi GYour case is open, which means that the investigations team is working on it in this moment. Haider Abbasithis is the same response ive been getting for two days now im not happy with this asnwer please get a manager Gabi GYes, I understand, however I can assure you that you will be contacted with a resolution by our investigations teamwithin the next 24 hours. Haider Abbasii am not going to wait another 24 hours i need to speak to someone higer uo please up* Gabi GI'm sorry you're not happy with the resolution I've offered, I understand that you haven't had the best experience. As requested, I will now escalate this a supervisor, who will review this query and will contact you on your registered phone number in the next 72 hours. Haider AbbasiIf he or she could contact me via email this will be much more helpful I asked to to resolve the issue quickly and you have given me 72 hours instead of 24 this is perfect thanks a lot for the faster response i will definately be taking pictures of this and putting it all over the review sites now thanks a bunch Gabi GI understand you completely, however this is the resolution that I am able to offer to you in this situation. Please accept my apologies for the inconvenience. Haider Abbasi that is fine it isnt your fault”

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Posted 3 years ago

“when is a delivery service not a delivery service, when its just eat. They are happy to take your money despite knowing there are no delivery drivers in you area, leaving you to watch the estimated delivery time come and go, you contact them they lie and say a driver will deliver in a few minutes and hour later the app still says trying to allocate a driver ....still waiting for a driver 2 hours after it should have been delivered if it ever turns up chances are it will be stone cold”

Just Eat UK 1 star review on 7th February 2021

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Posted 3 years ago

“Never use just eat again absolutely vile people left my child with out food 3 hours”

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Posted 3 years ago

“DO NOT USE Absolutely terrible service - I ordered a takeaway 16/05 and it never arrived, NO answer from the restaurant as I frantically dialed for the next hour after the delivery time, so contacted the just eat chat service after waiting for a queue for nearly 2 hours - A message flashed up about high call volume, and then I didn't move position again that night - so I had to start cooking tea for 3 really unhappy teenagers who I had promised the first treat in lockdown. I contacted just eat chat service the next day, they weren't willing to help and told me to contact the restaurant myself when I told them I had already done this and there was no answer, they tried telling me tough. I asked for a manager and as shocked when an agent said they don't want to speak to me - (WFT) I refused to take this as an answer and pushed to speak with a manager - they left me waiting for nearly 1.5hrs before a manager came on chat and said I needed to contact the restaurant - I explained the situation again and after some strong wording, they advised they would call them at 5 pm that day and call me back. surprise surprise no callback - I have been on chat since then numerous times with promises of callbacks - I have been on Twitter, Facebook, linked-in, and Instagram to get a callback- THEY IGNORE ALL. I have been promised lots of callbacks from managers and they have never happened. As a last resort, I have opened a complaint with a company called RESOLVER, and if you are in the same position as me, I would recommend they have written to me offering my own back (wow) and £5 compensation - for real. I'm so frustrated it's unreal. I HAVE NEVER EXPERIENCED SUCH BAD SERVICE IN ALL MY 40 YEARS”

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Posted 3 years ago

“DO NOT USE Absolutely terrible service - I ordered a takeaway 16/05 and it never arrived, NO answer from the restaurant as I frantically dialed for the next hour after the delivery time, so contacted the just eat chat service after waiting for a queue for nearly 2 hours - A message flashed up about high call volume, and then I didn't move position again that night - so I had to start cooking tea for 3 really unhappy teenagers who I had promised the first treat in lockdown. I contacted just eat chat service the next day, they weren't willing to help and told me to contact the restaurant myself when I told them I had already done this and there was no answer, they tried telling me tough. I asked for a manager and as shocked when an agent said they don't want to speak to me - (WFT) I refused to take this as an answer and pushed to speak with a manager - they left me waiting for nearly 1.5hrs before a manager came on chat and said I needed to contact the restaurant - I explained the situation again and after some strong wording, they advised they would call them at 5 pm that day and call me back. surprise surprise no callback - I have been on chat since then numerous times with promises of callbacks - I have been on Twitter, Facebook, linked-in, and Instagram to get a callback- THEY IGNORE ALL. I have been promised lots of callbacks from managers and they have never happened. As a last resort, I have opened a complaint with a company called RESOLVER, and if you are in the same position as me, I would recommend they have written to me offering my own back (wow) and £5 compensation - for real. I'm so frustrated it's unreal. I HAVE NEVER EXPERIENCED SUCH BAD SERVICE IN ALL MY 40 YEARS”

Helpful Report

Posted 3 years ago

“Absolutely shocking!! Don't even bother using them. They never assign a driver to your order. Always takes over 30 minutes to get through to customer service. Nearly impossible to get your money back. & if your order is cancelled (because it doesn't arrive) you are not able to leave feedback via Just Eat's platform. I don't understand how a company like this can still be allowed to exist!”

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Posted 4 years ago

“No service when dealing with issues with food. They don't refund you, just tell you to go to the restaurant. What's the point in them? They are just a payment facility for take aways, rather than a sales channel for take aways. Poor service, poor staff.”


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

Just Eat UK Reviews