Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.24

1.2 Rating 145 Reviews

6 %

of reviewers recommend Just Eat UK

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Metrics

1.2

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Just Eat UK 1 star review on 23rd April 2025

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Just Eat UK 1 star review on 21st February 2025

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Just Eat UK 1 star review on 4th February 2025

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Anonymous // 01/01/2019

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“I’m going to stop ordering on here as my food is consistently late and cold. Despite my previous feedback, nothing happens. I’ll stick to Deliveroo and Tesco Whoosh. Much better.”

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Posted 4 months ago

“I waited over 20 minutes for shop to start preparing my food, I tried to cancel but was going to be charged full price even though the restaurant still hadn’t started preparing my food. From order to delivery it took 1.5 hours.”

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Posted 4 months ago

“No delivery on over £60 of food for a birthday party no body to talk to just an email saying driver deliver n left it outside front door even though we were all in the front garden for this birthday party n in ant case what’s the code for if it’s not needed n you can dump food anywhere!!!! Well enjoy my £69 of food driver !!!!! Coz my family went very hungry never use just eat just a bunch of criminals!!!!!!!!”

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Posted 4 months ago

“I had an absolutely terrible experience ordering through Just Eat. I placed an order last night and never received it, despite waiting for hours. To make matters worse, when I contacted customer service, they refused to refund me for the food I never received. This is completely unacceptable. I trusted this platform to deliver as promised, and instead, I’m out of pocket with no resolution. I won’t be using Just Eat again and would warn others to be cautious—it seems they don’t take responsibility for their mistakes. Extremely disappointing! And the drivers have the option to use your last 4 digits phone number instead of the actual code. So the driver delivered the order to wrong address or eat it and use the last 4 digits phone number as he already have the customer name and phone number in his app”

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Posted 4 months ago

“I ordered food through Just Eat, but when the delivery arrived, the driver opened his bag to reveal that the food was spilled everywhere. I requested a replacement, but he claimed it was due to his bike or motorbike causing the mess and promised to return, which he never did. After contacting the food service, I was informed that the driver would not come back, and they directed me to Just Eat. When I reached out to Just Eat, their response was unsatisfactory; they refused to issue a refund and dismissed my concerns. This situation is frustrating, especially since it has happened before, and I have yet to receive compensation for food I paid for but never received. It seems that Just Eat does not prioritize customer satisfaction, and I am left feeling neglected and dissatisfied with their service. Saurabh Srivastava (Just Eat UK) 22 Jan 2025, 18:22 GMT Hi Sharon, Thanks for getting in touch with Just Eat about your recent order 494879894. The business you ordered from asked for a delivery code at drop-off and was provided with the correct code, verifying the delivery was successful. This means we won’t be able to process a refund. Sorry, we weren’t able to provide you with the outcome you wanted on this occasion. I respond The situation is clear: the driver requested the code before delivering the food, which was subsequently found to be damaged and unsatisfactory. It is unacceptable that the driver failed to return after promising to address the issue. The condition of the food, having spilled in the bag and storage box, is the driver's responsibility, and I should not be held liable for this negligence. As a customer who has paid for both the food and the service, I am entitled to a full refund. If this refund is not processed promptly, I will escalate the matter by filing a complaint with the relevant trade authority. It is imperative that the driver presents the food in acceptable condition prior to receiving the code, not the other way around. Therefore, I insist on a refund immediately. They sent to me this John Baran (Just Eat UK) 23 Jan 2025, 07:29 GMT Hi Sharon, Thank you for reaching out to us. I want to apaologize for the experience that you've had with your order. At Just Eat, we always want our customers to enjoy their takeaway experience. When this does not happen, we try our best to turn things around and resolve the issue. Since the initial decision is in line with our policy, we won't be able to offer further compensation/refund requests on this occasion. I understand this may not be the outcome you were looking for and we appreciate your understanding. Kind regards, John B.”

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Posted 4 months ago

“I'm done with just eat. Started using them during lock down and up Intill the last year or so they were great. But the orders are arriving wrong more and more and there is nothing you can do to get it corrected. They are trying to deliver too many orders on one run so ours is always cold. And I mean it's cooolllddddd. Our last but one order he was wayyy over the delivery time and was blaming it on the chip shop saying they didn't have it ready and when you tried to get a refund the app said the chip shop refused the refund when in actual fact he had already picked it up and had to many orders to handle and nearly an hour late, so 2 hours since the order was placed it turned up stone cold. I'm sure just eat want the best service, but the drivers are killing their reputation because they are pushing too many deliveries in one run to get maximum pay. Which I get but it's making our experience very poor. Fingers crossed deliveroo are stricter with their drivers.”

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Posted 4 months ago

“Really appalling company. Several grocery company deliveries probably half of the many gocery orders I made were short of items. The majority of food orders were fine. In the cases where just one or two items were missing Just Eat refunded for the missing items. However an Iceland order I made just didn't arrive but was marked "delivered". My complaint was rejected by Just Eat but fortunately I was fully refunded by PayPal. Recently a Morrison's order arrived with seventeen out of sixty-eight items missing. I mentioned to the courier who agreed verbally that he only delivered seven out of eleven bags. Despite this he left and the order was marked "delivered". I have again taken up the case with Just Eat again who refused to take responsibility. So again taken up the case with PayPal, still awaiting their decision. Terrible company where it seems the customer is nearly always wrong.”

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Posted 4 months ago

“Thief’s stole my money no food delivered not even refund offered”

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Posted 4 months ago

“I am extremely disappointed with Just Eat’s service and their new policy. Recently, I placed an order and did not receive two of the items I paid for. To make matters worse, one of the products I did receive—mushrooms—arrived in an open box, with clear signs that someone had already eaten from it. I provided photographic evidence to Just Eat and reached out for support, but they refused to issue a refund, even for the items that were missing. This is unacceptable. As a loyal customer who used to order from Just Eat every week, I am appalled by this change in their policy. The new policy apparently states that even if items are missing from your order, no refunds will be provided. This was confirmed to me via email by one of their employees. To make matters worse, I have seen that the majority of recent reviews and comments from other customers are saying the same thing. We need to stand together and take action! Stop using their service, remove the app from your phones, and let them know this kind of behavior is unacceptable. Companies like this need to understand that they can’t treat customers this way or get away with taking people’s money without delivering what was promised. While you can try to request a refund through your bank, the process is time-consuming. It’s clear that Just Eat needs to overhaul this policy and start treating their customers with respect.”

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Posted 4 months ago

“THE WORSE COMPANY EVER ALWAYS ITEMS MISSING OR FOOD NO DELIVER NO CUSTOMER SERVICE JUST THIEFS NOT EAT SHAME ON YOU !!!”

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Posted 4 months ago

“Ordered over £37 worth of groceries only had £19 delivered I have cctv to prove yet they refused to give me my money back AVOID AT ALL COSTS ‼️‼️‼️”

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Posted 4 months ago

“Just eat stole 59 credit of me and then impossible to contact.. they blank u . Worst customer service ever”

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Posted 4 months ago

“Never received the food, they will not refund me. I have proof they didn't.”

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Posted 4 months ago

“Awful service. Had a issue with our order which resulted in us having to get food elsewhere. Alongside the cost of this, we had the cost of fuel and the inconvenience. It was clear it was a mistake from the restaurant and Just Eat acknowledged the issue. Since then, [1.5-2 weeks ago] I have been in a email discussion back and forth where the customer service has been utterly pathetic. They have attempted to provide credit to my account without discussion with me when I clearly looking for the cash refund for the issue. They provide you with the same generic responses and do not respond to any request for complaints or management contact details. They are a disgrace and scamming customers”

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Posted 4 months ago

“DO NOT ORDER FROM JUST EAT!! They promote scammers and con men. Ordered from a restaurant, never got my order and I never got my money given back. Sent a complaint to just eat and they still are yet to give me my money back!! Looked at other reviews of the restaurant, over 100 customers have had the exact same experience and yet just eat still don't want to do anything about the fact that people are getting scammed.”

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Posted 4 months ago

“Awful food, awful service - avoid”

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Posted 4 months ago

“I NEVER GOT MY ORDER AND IT SAYS DELEVERED - WAITED FOR MY ORDER FOR MORE THAN TWO HOURS AND NEVER SHOWED UP, NO MONEY BACK, WAISTED 30 POUNDS ON NOTHING 😡😡😡😡 WORST SERVICE EVER”

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Posted 5 months ago

“My order was delivered to wrong address and they won't refund me even though they suppose to ask for proof of purchase either by code or last 4 digits of your mobile number”

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Posted 5 months ago

“Jyst eat av raken 16.61 from my bank yeasterday an iv not even brougjt any thing”

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Posted 5 months ago

“The driver turned up late my food was cold items where missing and the driver could not speak any English when I asked where my drinks where I could not get an explanation the service has gone right down hill in recent years”

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Posted 5 months ago

Just Eat UK is rated 1.2 based on 145 reviews