Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.15

1.2 Rating 270 Reviews

3 %

of reviewers recommend Just Eat UK

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1.2

Based on 270 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 21%
Customer Service
Communication Channels	Email, Telephone

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Just Eat UK 1 star review on 24th July 2025

Matt

Just Eat UK 1 star review on 23rd April 2025

Anonymous

Just Eat UK 1 star review on 21st February 2025

Anonymous

Just Eat UK 1 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

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“Drivers now allowed to sit and wait for an hour for another order to come through whilst your food goes cold and inedible. I made an order via just eat and they turned up with the complete wrong order in a uber eats bag. Not only are they waiting for 2 or 3 just eat orders they're waiting for 2 or 3 uber eats orders. You can order food that's been sat for an hour then they deliver 5 other orders before they get to you. Absolutely disgusting. Then just eat say you got your cold food whats the problem, no refund for you. Now after waiting over an hour the greedy money grabbing delivery driver has cancelled my delivery. Do I get any explanation or an apology, no just the delivery driver cant be bothered so stuff you. NEVER AGAIN JUST EAT.”

Helpful Report

Posted 4 months ago

“£70 order never delivered – driver lied, refund refused I am a registered nurse and after a long shift I ordered over £70 worth of food through Just Eat. The order never arrived. The delivery driver falsely claimed there was “no access” to my front door. This is simply untrue. I live on the ground floor with a separate, clearly accessible entrance, and I provided full delivery instructions on the app explaining exactly how to reach it. I also have camera footage confirming the driver never came anywhere near my property. If the food was “delivered,” then it was clearly left on a public access path, where anyone could take it, which means it was never delivered securely or to me. Despite providing this information, Just Eat refused to issue a refund. So I have effectively paid £70 for food I never received, due to either driver dishonesty or negligence. This is completely unacceptable. Customers should not have to fight to prove non-delivery when there is clear evidence. I will now be escalating this to Trading Standards. Avoid using this service if you expect accountability.”

Helpful Report

Posted 4 months ago

“Not received my delivery. Have not also received my refund. Scammers!!”

Helpful Report

Posted 5 months ago

“Absolutely shocking experience. Ordered a burger and chips and received just fries. Called the restaurant and they admitted they only received fries on their system due to “technical issues.” So clearly something went wrong on the platform. Raised a claim the same night and got a lazy, copy-paste response saying the order was “correct.” No investigation, no accountability, nothing. Contested it again and was told they wouldn’t accept my claim because I’ve supposedly made “too many” — which is completely untrue. I haven’t raised an issue in months, and only ever do when something actually goes wrong. So let me get this straight: I pay for food I don’t receive, the error is acknowledged, and I still get refused a refund because of some made-up claim history? That’s not just poor service, that’s outright dismissive and dishonest. If this is how they treat customers, I won’t be using them again. And I’d strongly advise others to think twice — because if something goes wrong, don’t expect them to fix it. You have STOLEN MY MONEY!! Order no: 831870819”

Helpful Report

Posted 5 months ago

“Tried to order from the attendant cardiff through just eat,it says they area 5 star rated restaurant so I clicked on the attendant to order food,it then takes me to the menu to order but it now says they are a 4 star restaurant,so I thought ik let's check the reviews so yeah the reviews will not open,strange,i thought I'd ring justeat so I googled the number and I rang it,there is no option to speak to anybody unless you are a fkn youtuber twaat that is already at the restaurant eating so I thought fukkc this bullshitt and closed the account that I've had for years,who the fukc would want to pay a 5er for delivery plus and 3 for some bullshiit and extra 1 quid in too of the fkn dumb price for greek food,im greek them prices are fkn dumb”

Helpful Report

Posted 5 months ago

“like many others said, the app has gone down hill, spend £48 for cold food, can't get through to anyone. 24 hours later just eat ask for photos... photos of what? cold food? oh ill go pick it out the wheelie bin shall I? they offer 9.20 refund..... seems fair. deleted the app, they will never see a penny of my money ever again. yet another corporate beast dominating the market, then once all the competition is gone, hike up prices and lower standards.”

Helpful Report

Posted 5 months ago

“Ordered food at around 5.30 pm, came to nearly £40. The estimated delivery time was between 6 and 6.15. I kept looking at the app and it kept saying searching for driver. At 7pm, I looked at the app and it said it had been delivered. No food. Looked to see if there was a number i could ring to speak to someone to let them know we hadn't got it and to see where it was. I thought then they might have taken it to wrong place but I gave it another half an hour. So at half 7 (an hour and 15 minutes after estimated delivery time and half an hour after it said it had been delivered) I decided to give up on it. By then kids were starving and upset that their treat hadn't come, so I ordered the same thing with Uber Eats. Came in 20 minutes. Submitted a complaint on the site saying it never arrived. 9.15pm when my kids are in bed and we're all settled there's a knock at the door. Just Eat. I explained that I ordered it hours ago and no longer wanted it and told him to take it back. The driver asked for my code, so I gave it him. (Big mistake) I am not entitled to a refund.”

Helpful Report

Posted 5 months ago

“Ordered a Macdonalds which never arrived, therefore, we did not provide the order/ delivery code. Contacted justeat who are refusing a refund. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! If I could leave 0 stars I would. DO NOT USE JUST EAT!”

Helpful Report

Posted 5 months ago

“one star. its just awful experience. they have send driver at my property that ate half of my order and denied a refund. the driver was as well smoking at the property and when I reported it I got no response. The customer service it just 0/10 not even 1/10. better use user eats that this. On top of that there is no traceability of the drivers like Uber eats where we can see the driver in real time. My rating will be 0 out of 100”

Helpful Report

Posted 5 months ago

“Our order took over 2 hours to arrive, the first time we let it go but this is the 3rd time and even the shop we purchased from said they are the worst”

Helpful Report

Posted 5 months ago

“Idiot Just Eat delivery rider on -bike went through red light at a pedestrian crossing on Bridge Street, then through red traffic light on Stoke Street, Ipswich. 24/03/26 13:00hrs . DO YOUR STAFF NOT UNDERSTAND THE MEANING OF A RED LIGHT?”

Helpful Report

Posted 5 months ago

“The status report on the app told us that our order had been collected by the courier and was on the way. It was four minutes from delivery. Then a note popped up stating that the courier couldn't be contacted but don't worry, your order will arrive shortly. And then Just Eat cancelled it, without explanation, and suggested we might want to order something else. The restaurant rang, asking if we'd cancelled, and confirmed they'd handed over nearly £50 worth of food to the courier who Just Eat had sent. The obvious conclusion is that he has stolen it. No contact phone number nor any other readily available mechanism for lodging a complaint. We've used Just Eat for years but I can't see us giving them any more business. The conclusion I draw from this is that they anticipate a percentage of the orders which they process being stolen by people who they employ off the street but that they don't care because it's a small proportion of their turnover.”

Helpful Report

Posted 6 months ago

“Worst customer service I've ever encountered.”

Helpful Report

Posted 6 months ago

“Accepts orders with no drivers. App is terrible can’t even cancel. Restaurant can’t help.”

Helpful Report

Posted 6 months ago

“Poor customer service. Not helpful when we called to say our delivery was 2 hours late and ice cold despite the app saying it was 30mins away!!”

Helpful Report

Posted 6 months ago

“The service provided by Just Eat has been appalling. Our pizza has gone 'missing' twice, ie eaten by the delivery driver, but getting through to Just Eat to complain is nigh on impossible. Having lost over £40, they should be ashamed of stealing our, and many others', hard earned cash. I intend to write to Watchdog as Just Eat's unacceptable behaviour needs to be made public so that no-one uses them again.”

Helpful Report

Posted 6 months ago

“3 time the delivery drivers have stolen… 3 time the delivery drivers have stolen our food one order being £40 which we was told we would have to order again and wait for a refund. (No refund) AVOID THIS COMPANY use deliveroo they have honest drivers.”

Helpful Report

Posted 6 months ago

“Completely scammers ,fraud I did ordered from restaurant but buy mistake ordered wrong item so have straight canceled ,on the main time have called restaurant to tell I done mistake They said don’t worry Just Eat will give you refund we will send you order you ca. pay on delivery witch I did Just eat charge me £26 for nothing ,to get my origin order completely cold food Please avoid this company It’s fraud”

Helpful Report

Posted 6 months ago

“Scammed by delivery driver! I waited 2 hours for my takeaway to be delivered and when the app said it was due, the delivery driver phoned me and said there wasn’t any food as there was a glitch in the app. He said if I gave him the delivery code and then call the restaurant they would organise a refund. I gave him the code over the phone, he marked it as delivered and drove off with my food! I called the restaurant who told me to contact just eat directly. I attempted to call the delivery driver back but surprisingly, he had blocked my number. I reported to just eat and the response I got was that my food was registered as delivered. I know it was because I was scammed by one of their delivery drivers and I’d told them these details in my complaint. This can’t be the first time this driver has scammed customers and there must be a pattern.”

Helpful Report

Posted 6 months ago

“SENT A DISCOUNT CODE WONT LET YOU USE IT USELESS WHATS THE POINT”

Helpful Report

Posted 7 months ago

Just Eat UK is rated 1.2 based on 270 reviews