Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.24

1.2 Rating 145 Reviews

6 %

of reviewers recommend Just Eat UK

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Metrics

1.2

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Just Eat UK 1 star review on 23rd April 2025

Anonymous

Just Eat UK 1 star review on 21st February 2025

Anonymous

Just Eat UK 1 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered through just eat and the order did not arrive. I requested a full refund and sent screen shots of the tracker of the location ( different street) where it was delivered to. I asked them how this happened and why the driver did not request the code. Just eat informed that they will not issue a refund as the food was left in a safe place !!!!”

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Posted 2 months ago

“Just Eat, just don't bother, there are many other options for food delivery now. Received a small percentage of a large Pizza order due to a Just Eat mix up. Restaurant tried to sort it out but couldn't get assistance from Just Eat. Tried for weeks to get a refund from Just Eat only to be to be told after many emails I'd left it to late?”

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Posted 2 months ago

“Robbing people woth other fees,I've deleted these fkrs snd I won't use them again,tbey are paying illegal immigrants get ficked”

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Posted 2 months ago

“They did not deliver the entire order. Said they would refund me which didn't happen then lied about it Utter thieves”

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Posted 2 months ago

“Ordered a meal from Greggs through this app the pizza turned up and was burnt to a crisp in edable contacted just eats customer service and declined to help me in this matter utterly disappointed with the service I’ve received will not use again.”

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Posted 3 months ago

“Not even sure why I use this rubbish delivery company. Never once time. Hours late Always cold Customer is shocking”

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Posted 3 months ago

“Wont refund £18 because they sent wrong order”

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Posted 3 months ago

“I ordered food from McDonald's for over £20. When the courier arrived, he had someone else's order in his hand. I told him it wasn't mine and gave it back. About 15-20 minutes later, he returned with my order, but the bag was open, the burgers were unwrapped, the fries were spilled, and everything was extra cold. I contacted Just Eat, and they said they would compensate me with £10. I received an email stating that they had processed the refund and that it would arrive in my account within 5-7 days. It's been 3 weeks, and I still haven't received the refund. When I reached out to them again, they told me that, according to their system, the case is solved. p.s I wish I can give minus 1 star but no options for that.”

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Posted 3 months ago

“I saw a delivery driver go through a red light ar speed today in Bournemouth, such dangerous drivers”

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Posted 3 months ago

“Same issue as many, rogue delivery man didn't deliver and just eat won't hold any accountability. I received the same emails, saying they've investigated, yet they don't provide photos to support their lies.”

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Posted 3 months ago

“I just raised a case where a restaurant has been misrepresenting dishes and passing pictures off the internet as their own. Just Eat has refused to refund and won’t provide me with the legal reasoning as to why I’m denied a refund”

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Posted 3 months ago

“The company charges you for a service that doesn't exist. Even the driver, after trying to deliver part of my order, told me it is normal that everything doesn't arrie and that I have to call the company to fix it. They give you money back for some part of the order, but you still have to pay the fees for the delivery...thus pay for people who can't complete their responsibilities.”

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Posted 3 months ago

“Never received my order from kfc fort kinnard edinburgh. Driver dropped it elsewhere, marked as a delivered. Placed an complaint, in return I received email saying that they not going to provide any refund and they hope that I understand and accept that. That company is complete joke.”

Just Eat UK 1 star review on 1st February 2025

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Posted 3 months ago

“ordered through Just Eat and it was the worst experience I’ve had with a food delivery service. The food was reheated, off, and completely inedible and after eating only a small amount, both my son and I became ill throughout the night. I contacted Just Eat expecting them to take responsibility but instead, they sent generic, dismissive responses from multiple different agents, refused to investigate and completely ignored the fact that I was reporting a serious food safety issue. Instead of offering a refund for an unsafe meal, they told me to take it up with the FSA myself, completely washing their hands of the situation. Just Eat has no accountability for the quality of the food they facilitate selling, yet they continue profiting from restaurants that do not meet basic food hygiene standards. Avoid at all costs - if you ever get bad food, don’t expect them to help.”

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Posted 3 months ago

“I made an effort to withdraw my investment but failed, causing me to doubt the platform's trustworthiness since they kept asking for additional funds. Thankfully, I found positive feedback about lilo grace 75 @𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩-‪+𝟏 ( 6 1 5 )-414-15-6 2 which assisted me in recovering my investment.”

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Posted 3 months ago

“Ordered a meal from McDonald that was never delivered but driver claimed that it was delivered in a safe place. Meanwhile the cctv camera in premises did not pick the delivery. Contacted Just Eat and they declined to refund the purchase. Well have deactivated my account as do not trust Just Eat or their delivery are professional in their conduct.”

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Posted 4 months ago

“Driver got lost and arrived with cold food which I refused to accept, raised a complaint with Just eat to issue a refund, they refused and claimed that the driver had tried to contact me which is absolute lies and that he had left my order in a safe place again another lie. Will never use this company again and would advise others to think seriously about using them, you cant call them and they do not investigate your complaint they simply reject you claim for a refund as per their so called policy.”

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Posted 4 months ago

“I’m hugely disappointed about my experience, so let me explain in full. I ordered McDonald’s yesterday, it was first delayed in delivery so took over an hour then when it arrived I went looking for the driver, by the front door. As I was at my girlfriend’s house a different address from home, I was issued a code to give the driver. I waited and waited, did not see anyone, then I get a notification that the food had been delivered. As I didn’t have it and there was no way to contact the driver I had to go through the app and complain. I never heard back from JustEat until today, saying I cannot get a refund because the driver attempted to contact me multiple times and as there no response left my food in a ‘safe place’. So my complaint 1) if you issue me a code, and I’ve provided the driver with the full address of where the deliver is meant to be where would the safe place be other than at the house it was meant to deliver to. I did not receive me food! 2) I never received an communication from anyone to say that the driver attempted to contact me multiple times and no proof was provided and no proof of where this safe place was 3) why is you app not built to communicate this as for example Uber Eats is. 4) having no contact number to JustEat but then waiting an entire day to respond which I need to add I had used the last bit of money I had with food is an essential, I believe completely inappropriate I’m very disappointed in the overall service and I’m considering no longer ordering from this company”

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Posted 4 months ago

“Didn't receive food and refuse refund awful customer services I will not let them commit daylight robbery on me !”

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Posted 4 months ago

“Order never came appalling, refund declined out of pocket joke won't be using just eat with delivery cowboys....”

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Posted 4 months ago

Just Eat UK is rated 1.2 based on 145 reviews